If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the Troubleshooting section of these instructions.
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Product support
Help is always at hand
Troubleshooting
If you have a problem with your product, these questions may be able to assist you.
Question: Appliance does not work.
Answer:
Appliance is not switched on- Switch on the appliance.
Mains plug is not plugged in or is loose. - Insert mains plug.
Fuse has blown or is defective - Check fuse,replace if necessary.
Socket is defective - Mains malfunctions are to be corrected by an electrician.
Question: Appliance cools too much.
Answer:
Temperature is too cold. - Adjust the setting to a warmer setting.
Question: The food is too warm.
Answer:
Temperature is not properly adjusted. - Adjust the setting to a cooler setting.
Door was open for an extended period. - Open the door only as long as necessary.
A large quantity of warm food was placed in the appliance. - Adjust the setting to a cooler setting. Cool
warm food before placing in the refrigerator.
The appliance is near a heat source. - Position the refrigerator away from a heat source.
Question: Interior light does not work.
Answer:
The LED bulb is blown. - Replace the LED bulb by the assistance of qualified person to avoid any hazard.
Contact the service agent at 0345 257 7271.
Question: Heavy build up of frost, possibly also on the door seal.
Answer:
Door seal is not air tight. - Carefully warm the leaking sections of the door seal with a hair dryer (not
hotter than approx 50°C). At the same time shape the warmed door seal by hand such that it sits
correctly.
Question: Water on the floor or on storage shelves.
Answer:
Water drain hole is blocked. - Remove food residue or ice from the entrance of the drain hole.
Product support
Question: Appliance is making unusual noises.
Answers:
Appliance is not level. - Readjust the front leveling feet.
Appliance is in contact with wall or other objects. - Push appliance away a short distance.
A part at the back of the appliance, e.g. a tube, is in contact with another appliance part or wall. - Gently
bend this part away carefully if necessary.
Question: Water flow from the water dispenser is abnormal.
Answer: Check that if the tank is well installed and the water volume is too low.
Question: Dripping occurs at the water dispenser.
Answer: Check that if the tap and the tap gaskets are well assembled.