Butterfly Network Butterfly iQ

Questions and Answers

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Angela HillAug 19, 2025
Why can't I log in to my Butterfly Network Butterfly iQ app, and what should I do?
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  campbelljamesAug 19, 2025
  If you're encountering a login error with the Butterfly Network Medical Equipment app, first ensure your device has a stable network connection via WiFi or cellular data. Double-check that you've entered your login credentials correctly. If issues persist, reset your password using a desktop browser by accessing Butterfly Cloud. If the problem continues, the Butterfly Cloud service may be temporarily unavailable; try again later.
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Barbara BowenAug 21, 2025
How to fix upload issues with Butterfly Network Butterfly iQ when studies remain in the Outbox?
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  shawn43Aug 21, 2025
  If your study remains in the Outbox when trying to upload with Butterfly Network Medical Equipment, verify that your mobile device has network connectivity through WiFi or a cellular connection. It's also possible that the Butterfly Cloud service is undergoing maintenance or is temporarily unavailable. Please try uploading the study again later.
C
Catherine PhillipsAug 25, 2025
What to do if Butterfly Network Butterfly iQ Medical Equipment app requires a device passcode to log in?
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  Ariana ParksAug 25, 2025
  If the Butterfly Network iQ™ App opens but you can't log in and see a 'Device Passcode Required' message, it means your mobile device doesn't have a passcode enabled. For patient data security, the Butterfly iQ™ App requires a passcode. Go to your device's Settings to enable and set up a passcode.
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Brian EspinozaAug 26, 2025
What to do if my Butterfly Network Butterfly iQ Medical Equipment app keeps crashing?
- E
  Erica BarnesAug 26, 2025
  If the Butterfly Network Medical Equipment app crashes, close it and then restart it. Also, check the App Store for any available software updates for the app.
M
Monique Jones DVMAug 28, 2025
What to do if Butterfly Network Butterfly iQ app opens but won't scan images?
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  Chelsea StewartAug 28, 2025
  If the Butterfly Network Medical Equipment app opens but will not scan images, close and restart the app. Ensure the probe is adequately charged. If the probe is charged and the issue persists, contact Support.
T
troy02Aug 30, 2025
How to improve degraded image quality on Butterfly Network Medical Equipment?
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  crawfordperryAug 30, 2025
  If the image quality of your Butterfly Network Medical Equipment is degraded, ensure you are using enough approved ultrasound gel. If the quality doesn't improve, contact Support.
J
joshua68Sep 1, 2025
Why is there image degradation or artifacts appearing on my Butterfly Network Butterfly iQ, and how can I fix it?
- J
  Jennifer SmithSep 1, 2025
  To address image degradation or artifacts with your Butterfly Network Medical Equipment, first, ensure you're using the appropriate preset and that the depth setting is suitable for the anatomy you're scanning. Verify that your screen brightness is set to the recommended 65%. To check for probe damage, activate the probe self-test.
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Danielle AndersonSep 3, 2025
What to do if my Butterfly Network Butterfly iQ Medical Equipment displays a blank screen or stops updating?
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  Dennis KimSep 3, 2025
  If you encounter a blank screen or the screen no longer updates on your Butterfly Network Medical Equipment, close and restart the app. Unplug the probe from the mobile device and then reconnect it.
K
kevin79Sep 5, 2025
How to fix a persistent probe connection error on Butterfly Network Butterfly iQ?
- A
  Aaron ParkerSep 5, 2025
  To resolve a persistent probe connection error with your Butterfly Network Medical Equipment, perform a hard reset: 1. Disconnect the probe from the mobile device. 2. Press and hold the probe’s Battery Indicator Button for 10-15 seconds until LEDs flash. 3. Repeat Step 2, then try reconnecting the probe to the mobile device. 4. You may need to charge the probe for at least six (6) hours.
K
Katie PerezSep 7, 2025
What to do if the Butterfly Network Butterfly iQ Medical Equipment app will not start?
- R
  Richard BeckerSep 8, 2025
  If the Butterfly Network Medical Equipment app will not start, unplug the probe, then delete and reinstall the app.

Summary

Introduction

Introduction Overview

Provides a general overview of the Butterfly iQ™™ personal ultrasound system.

Introduction Intended Uses

Details the intended applications and uses for the Butterfly iQ™™ ultrasound system.

Introduction Indications for Use

Lists the specific clinical applications for which the Butterfly iQ™™ is indicated.

Introduction Contraindications for Use

Outlines conditions or situations where the Butterfly iQ™™ should not be used.

Introduction Training Requirements

Specifies the training necessary for safe and effective operation of the system.

Safety Information

Safety Information Conventions

Explains the warning and caution symbols used throughout the manual.

Safety Information Benefits and Risks

Discusses the advantages and potential hazards associated with ultrasound technology.

Safety Information Butterfly IQ Safety

Highlights specific safety considerations for the Butterfly iQ™™ device.

Safety Information Basic Usage Environment

Covers environmental factors and basic safety practices for using the system.

Safety Information Electrical Safety

Details electrical hazards, precautions, and compliance for the system.

Safety Information Defibrillation Safety

Provides precautions related to defibrillation procedures when using the device.

Safety Information Equipment Protection

Advises on how to protect the equipment from damage and misuse.

Safety Information Biological Safety

Addresses biological safety considerations, including contamination and latex.

Safety Information Operator Safety

Outlines safety guidelines for the user operating the device.

System Overview

System Overview Overview

Introduces the components and purpose of the Butterfly iQ™™ system.

System Overview Modes

Describes the different imaging modes available on the Butterfly iQ™™.

System Overview Measurements

Explains the types of clinical measurements that can be performed.

System Overview Patient Data Protection

Details requirements for protecting patient data and ensuring privacy.

System Overview Internet Connectivity

Explains the role of internet connectivity for app updates and cloud features.

System Overview System Components

Lists and describes the main components of the Butterfly iQ™™ system.

System Overview Butterfly IQ App

Describes the functionality and requirements of the Butterfly iQ™™ mobile application.

System Overview Probe Components

Identifies and describes the parts of the Butterfly iQ™™ probe.

System Overview Probe Battery Charger

Details the specifications and components of the probe's charging system.

System Overview User Interface

Provides an overview of the imaging display and user interface of the app.

System Overview Presets

Explains the predefined imaging parameter values and their availability.

Setting Up the System

Setup System Download Install App

Instructions for acquiring and installing the Butterfly iQ™™ application.

Setup System Update Firmware

Details the importance and process of updating the system firmware.

Setup System Manage App Updates

Guidance on configuring and handling updates for the Butterfly iQ™™ App.

Setup System Charging the Probe

Step-by-step instructions for charging the Butterfly iQ™™ probe.

Setup System Check Probe Battery

Explains how to check the probe's battery status using the device or app.

Using the System

Using System Performing a Study

Guide on how to initiate and conduct an ultrasound study.

Using System Uploading to Butterfly Cloud

Instructions for archiving ultrasound exams to the Butterfly Cloud.

Using Modes

Using Modes Color Power Doppler

How to use Color Doppler and Power Doppler imaging modes.

Using Modes M-Mode

Instructions for operating the M-Mode imaging function.

Using Modes Spectral Pulsed-Wave Doppler

Guide to using the Spectral Pulsed-Wave Doppler mode for flow analysis.

Annotations

Annotations Adding Annotations

Explains how to add measurements and text annotations to ultrasound images.

Manual Calculations Packages

Calculations Making a Calculation

Instructions on how to use calculation tools for clinical measurements.

Al-Assisted Tools

AI Tools Auto Ejection Fraction

How to use the AI tool for estimating ejection fractions in cardiac views.

AI Tools Auto Bladder Volume

Guide to using the AI tool for calculating bladder volume.

AI Tools Educational View Guidance

Information on using AI guidance tools for educational and quality assessment.

Using Butterfly Cloud

Butterfly Cloud Overview

Description of the Butterfly Cloud web-based application for managing exams.

Butterfly Cloud Access

Steps to access the Butterfly Cloud platform via the app or web browser.

Using Butterfly TeleGuidance

TeleGuidance Overview

Introduction to the TeleGuidance service for remote collaboration.

TeleGuidance Local Scanner Operation

Instructions for initiating a TeleGuidance call as the local scanner.

TeleGuidance Remote Collaborator Operation

Instructions for accepting a TeleGuidance call as a remote collaborator.

Maintenance

Maintenance Probe Storage Transport

Guidelines for safely storing and transporting the ultrasound probe.

Maintenance Probe Cleaning Disinfection

Detailed procedures for cleaning and disinfecting the probe to ensure safety.

Maintenance Update Software

Information on keeping the probe and app software up-to-date.

Maintenance Probe Diagnostic Test

Steps for running self-tests to assess the probe's readiness and integrity.

Troubleshooting

Troubleshooting App Issues

Solutions for problems related to the Butterfly iQ™™ application.

Troubleshooting Imaging Issues

Guidance for resolving problems affecting image quality or display.

Troubleshooting Study Issues

Steps to resolve problems encountered during study capture or upload.

Troubleshooting Probe Issues

Solutions for common issues related to the ultrasound probe's connection or function.

Troubleshooting Alerts Messages

Explains various alerts and messages from the system and how to address them.

Getting Support

Support Contact Butterfly Support

Provides contact information for technical support and general inquiries.

Support Contact Support via App

Instructions for submitting support requests directly through the Butterfly iQ™™ App.

Specifications

Specifications Mobile Device Requirements

Lists the minimum requirements for mobile devices used with the Butterfly iQ™™.

Specifications System Specifications

Technical details and specifications of the Butterfly iQ™™ ultrasound system.

Specifications Probe Battery Charger

Details the specifications and components of the probe's charging system.

Specifications Environmental Conditions

Details the environmental conditions required for optimal probe operation.

Specifications Electromagnetic Conformance

Information on the system's compliance with electromagnetic emission and immunity standards.

Specifications Separation Distances

Recommended distances for RF communication equipment to avoid interference.

Specifications Ultrasound Safety Acoustic Output

Discusses safety limits, indices, and principles for ultrasound acoustic output.

Specifications Acoustic Output Limits

Details the maximum permissible acoustic output levels for various applications.

Specifications Acoustic Output Tables

Presents detailed acoustic output data in tabular format across different modes.

Specifications Measurement Accuracy

Specifies the accuracy tolerances for various clinical measurements.

Specifications WEEE Disposal

Information on the disposal of the device according to WEEE regulations.

Specifications Recycling Disposal

Guidelines for environmentally responsible recycling and disposal of the equipment.

Symbols

Symbols Description of Symbols

Lists and explains symbols used on the device, accessories, and packaging.

Notes