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George King DDSAug 18, 2025
What to do if Butterfly Medical Equipment app crashes?
- RRhonda SpencerAug 18, 2025
If the Butterfly Medical Equipment app crashes, close it and restart it. Also, check for software updates in the App Store.
What to do if Butterfly Medical Equipment app crashes?
If the Butterfly Medical Equipment app crashes, close it and restart it. Also, check for software updates in the App Store.
What to do if Butterfly Medical Equipment app opens but cannot log in: Login Error?
If the Butterfly Medical Equipment app opens but you can't log in due to a login error: * Ensure your mobile device has network connectivity (WiFi or cellular). * Try re-entering your credentials. * Reset your password using a desktop computer browser to access Butterfly Cloud (cloud.butterflynetwork.com). If these steps don't work, the Butterfly Cloud service might be undergoing maintenance or is unavailable; try again later.
How to fix Butterfly Medical Equipment persistent probe connection error?
To fix a persistent probe connection error with your Butterfly Medical Equipment, perform a hard reset: 1. Disconnect the probe from the mobile device. 2. Press and hold the probe’s Battery Indicator Button for 10-15 seconds until LEDs flash. 3. Repeat Step 2, and then try reconnecting the probe to the mobile device. 4. You may need to charge the probe for at least six hours.
What to do if Butterfly Medical Equipment app opens but cannot scan images?
If the Butterfly Medical Equipment app opens but will not scan images, close the app and restart it. Also, make sure the probe is charged. If the probe is charged and it still doesn't work, contact Support.
What to do if Butterfly Medical Equipment shows a blank screen or screen no longer updates?
If the Butterfly Medical Equipment shows a blank screen or the screen no longer updates, close the app and restart it. Unplug the probe from the mobile platform (mobile device) and reconnect it.
What does 'Forced Log Out alert' mean on Butterfly Medical Equipment?
The 'Forced Log Out alert' on your Butterfly Medical Equipment indicates that your mobile device no longer has a passcode. The Butterfly iQ™ App requires the mobile device to have a passcode for patient data security. Tap Settings to enable and configure the passcode for your mobile device.
How to resolve Butterfly Medical Equipment image degradation or image artifacts?
To resolve image degradation or the occurrence of image artifacts on your Butterfly Medical Equipment: * Ensure you are using the appropriate preset and the depth is appropriate for the anatomy being scanned. * Make sure the brightness on your screen is set to the recommended setting of 65%. * To determine if your probe is damaged, activate the probe self-test.
What does 'Probe Temporarily Disabled alert' mean on Butterfly Medical Equipment?
The 'Probe Temporarily Disabled alert' on your Butterfly Medical Equipment appears when your mobile device has not been connected to the Internet within the last 30 days. Reconnect to the Internet and tap Refresh.
How to improve degraded image quality on Butterfly Medical Equipment?
To improve degraded image quality on your Butterfly Medical Equipment, ensure you are using enough approved ultrasound gel. If the quality does not improve, contact Support.
Why Butterfly Medical Equipment app opens but cannot login: Device Passcode Required?
If the Butterfly Medical Equipment app opens but you can't log in and it says 'Device Passcode Required', this means your mobile device does not have a passcode. Butterfly iQ™ requires a passcode on your mobile device for patient data security. Tap Settings to enable and configure the passcode.
Provides an introduction to the Butterfly iQ™™ Personal Ultrasound System.
Describes the intended applications and purpose of the Butterfly iQ™™ system.
Lists the clinical applications for which the Butterfly iQ™™ is indicated.
Outlines situations where the Butterfly iQ™™ should not be used.
Details the user qualifications and training required for safe operation.
Explains warning and caution symbols used in the manual.
Specific safety warnings and guidelines for the Butterfly iQ™™ system.
Precautions for the operating environment.
Electrical hazard precautions and compliance.
Biological safety concerns.
User safety measures.
Lists and describes the main components of the Butterfly iQ™™ system.
Details the components and features of the Butterfly iQ™™ probe.
Describes the function and requirements of the Butterfly iQ™™ application.
Outlines requirements for securing patient data and device access.
Explains the imaging display and toolbar layout of the Butterfly iQ™™ app.
Provides instructions for obtaining and installing the Butterfly iQ™™ application.
Explains the importance and process of firmware updates for the probe.
Provides instructions and safety warnings for charging the Butterfly iQ™™ probe.
Explains how to check the probe's battery status.
Guides the user through initiating and conducting an ultrasound study.
Details the process of archiving and uploading studies to the Butterfly Cloud.
Explains how to use Color Doppler and Power Doppler imaging modes.
Provides instructions for operating the M-Mode display and controls.
Guides on how to add measurements and text annotations to images.
Describes the AI tool for calculating ejection fractions.
Explains the AI tool for calculating bladder volume.
Introduces the Butterfly Cloud web application for exam management.
Details how to access the Butterfly Cloud platform.
Provides instructions for storing and transporting the probe safely.
Outlines the procedure for cleaning the ultrasound probe.
Details intermediate-level disinfection methods for the probe.
Guides on keeping the probe and app software up-to-date.
Lists common issues and their resolutions for the system.
Provides contact information for Butterfly Network support.
Guides on how to seek support via the mobile application.
Details the technical specifications of the Butterfly iQ™™ system.
Outlines the electromagnetic compatibility standards and compliance.
Explains ultrasound safety principles, TI, and MI indices.
Specifies the acoustic output limits for different applications.
Details the accuracy of various clinical measurements performed by the device.
Lists and describes symbols used on the device and packaging.
Contains general notes or miscellaneous information.
General| Compatibility | iOS and Android devices |
|---|---|
| Frequency Range | 1-10 MHz |
| Water Resistance | IP67 |
| Type | Ultrasound |
| Connectivity | Wireless, USB-C |
| Battery Life | Up to 2 hours |
| Charging | USB-C |
| Cloud Storage | Yes |
| Imaging Modes | B-mode, M-mode, Color Doppler, Pulsed Wave Doppler |