This program is available in all
50
states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or
to
discontinue its
participation in this program.
Both Cadillac and your Cadillac dealer are committed
to
making sure
you
are completely satisfied with
your
new
vehicle. Our experience has shown that, if a situation
arises where you
feel
your
concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist
in
arriving at a solution
to
a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To
assist in resolving these
disagreements, Cadillac voluntarily participates in
BBB
AUTO
LINE.
BBB
AUTO
LINE
is an out-of-court program
administered by the Better Business Bureau system
to settle automotive disputes.
This
program is available
free
of
charge
to
customers
who
currently own or lease
:
GM
vehicle.
If you are not satisfied after following
the
Customer
Satisfaction Procedure, you may contact the
BBB
using
the toll-free telephone number, or write them at the
following address:
BBB
AUTO
LINE
Council
of
Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA
22203-
1804
Telephone:
1-800-955-5100
To
file
a
claim, you will be asked to provide your narne
and address, your Vehicle Identification Number
(VIN)
and
a
statement of
the
nature
of
your
complaint.
Eligibility is limited
by
vehicle age and mileage, and
other factors.
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