We prefer you utilize the Customer Satisfaction
Procedure before you resort to
AUTO
LINE,
but you
may contact the
BBB
at any time. The
BBB
will attempt
to
resolve the complaint serving
as
an intermediary. If
this
mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If you accept
the
decision,
GM
will
be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you
file
a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB
at 1-800-955-5 100 or the Cadillac Customer
Assistance Center at 1-800-458-8006.
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately
inform
the National Highway Traffic
Safety Administration (NHTSA),
in
addition to
notifying General Motors.
If
NHTSA receives similar complaints, it
may
open an
investigation, and if it finds that a safety defect exists
in
a
group of vehicles,
it
may order a recall and remedy
campaign. However, NHTSA cannot become involved
in
individual problems between you, your dealer or
General Motors.
To
contact
NHTSA,
you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington,
D.C.
area) or write to:
NHTS
A,
U.S.
Department of Transportation
Washington,
D.C.
20590
You
can also obtain other information about motor
vehicle safety
from
the
Hotline.
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