Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
United States, contact the Cadillac Customer Assistance
Center, 24 hours a day, by calling 1-800-458-8006.
In Canada, contact the Canadian Cadillac Customer
Communication Centre by calling 1-888-446-2000.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
• Vehicle Identification Number (VIN). This is
available from the vehicle registration or title,
or the plate at the top left of the instrument panel
and visible through the windshield.
• Dealership name and location.
• Vehicle delivery date and present mileage.
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if
you have a concern.
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