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Is there any way to straighten my
warped griddle?
Try this. Place two pots of water on top of the warped griddle.
Turn the burners on medium heat and begin heating up the
large pots of water. Once the water is almost boiling, turn the
unit off and allow the griddle to cool (with the weight of the pots
of water sitting on it.)
How can i actively prevent warping? Adjust your heat up slowly and keep all burners at the same
output setting for an even cook and to avoid warping. Do not
heat your griddle on high.
Are there hot spots on my griddle? No. Our griddles have heat diverter plates welded to the bottom
of the griddle to help disperses heat. However, there are different
heat ones. For example, the center area is slightly cooler and is
often used as a warming area. Camp Chef flat top griddles have
been tested alongside top competitors in the business and have
the most consistent overall heat displacement.
Can weather play a factor in my
cooking?
Possibly. The wind can blow the flame around, causing the
flame to heat more on one side than the other.
Why is my griddle sticky? We have found the best seasoning/oil to use on griddles is olive
oil or coconut oil. Note that cooking spray’s like Pam, will leave
a sticky residue.
Is there any way to remove the top
coat of my griddle after using a
cooking spray?
Yes. Try pouring Coca-Cola on the griddle surface and rub with
a ball of tin foil. Repeat, rinse with water, then dry with a paper
towel. Re-season by applying olive oil or coconut oil.
TROUBLESHOOTING
Can I use my griddle indoors? No. All of our products have been safety tested and approved
to outdoor use only.
My griddle does not heat up. The
flame lit and the griddle is running
on high, but it isn’t getting hot.
The regulator is equipped with a low flow safety device. To keep
your regulator out of Low Flow Mode, ensure that all control
knobs on the stove and tank are turned OFF. Use a wrench
to connect hose to stove. Connect regulator to tank. Securely
tighten. Twist open the knob on your propane tank slowly. When
opened too quickly, the regulator will enter into Safety Mode,
which greatly reduces heat output and gas flow to your stove.
My grease management door keeps
opening.
Loosen the screws that hold the door magnets. Adjust the
magnets forward so they will engage with the door and tighten
the screws down.
For more troubleshooting resources visit our Help Center by scanning this QR code:
FREQUENTLY ASKED QUESTIONS SERVICE AND WARRANTY
Camp Chef No-Hassle Warranty:
Here at Camp Chef we stand by our products and take pride in our customer service. Because of this, your
new Camp Chef product comes with a No-Hassle Warranty. We warrant that our products will be free from
defects in all materials and workmanship (excluding paint and finish) for the Warranty Coverage Period
described below. This warranty is extended only to the original consumer purchaser. During the Warranty
Coverage Period, we will (at our sole option) replace any defective part or product covered by this warranty
when provided with proof of purchase. The replacement will be without charge.
Required Maintenance:
Clean your product after each use to maintain its finish and prolong its lifespan. Wipe away all grease and
ashes. Keep metal products free of moisture, salts, acids and harsh fluctuations in temperature. Product
paint and other finishes are not covered by this warranty. The exterior finish of the product will wear down
over time.
Coverage Details:
Warranty does not cover normal wear of parts or damage caused by misuse, abuse, overheating and
alteration. No alterations are covered in this warranty. Camp Chef is not responsible for any loss due to
neglectful operation. Furthermore, this warranty does not cover products damaged or rendered defective
due to accident, misuse, abuse, modification, water damage, neglect, improper handling or storage,
improper maintenance or installation, incorporation of third-party components or exposure to weather,
natural disasters such as earthquakes, hurricanes, tornadoes, floods, lightning, fires, or failure to follow
instructions for use.
ANY WARRANTIES IMPLIED BY LAW SHALL IN NO EVENT EXTEND BEYOND DURATION OF THIS
EXPRESS WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so
the above limitation may not apply to you. REPAIR OR REPLACEMENT AS PROVIDED HEREIN IS YOUR
EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT. IN NO EVENT SHALL WE BE LIABLE FOR
ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF THE
PURCHASE OR USE OF THIS PRODUCT, WHETHER BASED UPON CONTRACT, TORT, STATUTE OR
OTHERWISE. Some states do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and
you may also have other rights which vary from State to State.
Please keep all original sales receipts from the authorized dealer. Proof of purchase is required to
obtain warranty services. Any parts or products returned without written authorization will be discarded
without notice.
To obtain warranty services submit a warranty request at www.campchef.com/warranty-information
or call (800) 650-2433. Our English speaking Product Specialists are happy to help and are available
Monday - Friday, between 9 am to 5 pm, MST at (800) 650-2433.
Warranty applies to the United States and Canada.
WARRANTY PERIODS AND COVERAGE: FLAT TOP GRILLS
Warranty Period Components Coverage
1 year All other parts Material and manufacturing defects
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