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Canon GX7020 User Manual

Canon GX7020
513 pages
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GX7000 series
Online Manual
English

Table of Contents

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Canon GX7020 Specifications

General IconGeneral
Printer TypeInkjet
FunctionsPrint, Copy, Scan, Fax
Print TechnologyInkjet
Maximum Print Resolution4800 x 1200 dpi
Paper Capacity250 sheets
ADFYes
Duplex PrintingYes
Scan Resolution1200 x 2400 dpi
Fax Resolution (Black)300 x 300 dpi
Fax Resolution (Color)200 x 200 dpi
Display TypeLCD
Print Speed (Black)15 ppm
Print Speed (Black, ESAT)15 ipm
Print Speed (Color)10 ipm
Paper SizesA4, A5, B5, Letter, Legal, Envelopes
Input Capacity250 sheets
Scanner TypeFlatbed + ADF
ConnectivityUSB, Ethernet, Wi-Fi
Mobile PrintingApple AirPrint, Canon PRINT app, Mopria
DisplayLCD
Ink TypePigment-based

Summary

Using Online Manual

Symbols Used in This Document

Defines icons and symbols used in the manual for warnings, important notes, and basic operations.

Touch-enabled Device Users (Windows)

Provides guidance for users operating the device with touch-enabled Windows devices.

Trademarks and Licenses

Lists trademarks and licenses associated with the software and product.

Network

Available Connection Methods

Details the wireless and wired connection options for the printer.

Network Connection Settings/Setup

Guides on performing network setup for the printer and connected devices.

IJ Network Device Setup Utility

Explains the utility for diagnosing and repairing network connection issues.

Network Connection Tips

Provides tips for optimizing the printer's network connection.

Handling Paper, Originals, Ink Tanks, etc.

Loading Paper

Instructions for loading various types of paper into the printer's trays.

Loading Originals

Guidance on how to place documents or photos for scanning or copying.

Inserting a USB Flash Drive

Procedure for inserting and using a USB flash drive with the printer.

Refilling Ink Tanks

Step-by-step instructions for refilling the printer's ink tanks.

If Printing Is Faint or Uneven

Maintenance Procedure

Steps to perform maintenance for blurred or uneven print results.

Printing the Nozzle Check Pattern

How to print a nozzle check pattern to diagnose print head issues.

Examining the Nozzle Check Pattern

Guide to interpreting the nozzle check pattern results.

Cleaning the Print Head

Procedure for cleaning the print head to resolve print quality issues.

Deep Print Head Cleaning

Instructions for performing a more thorough print head cleaning.

Aligning the Print Head

Steps to automatically align the print head for better print results.

Aligning the Print Head Manually

Procedure for manually adjusting the print head alignment.

Performing Maintenance Functions from Your Computer (macOS)

Opening Remote UI for Maintenance

How to access the printer's maintenance functions via Remote UI on macOS.

Cleaning the Print Heads

Instructions for cleaning print heads using the computer interface.

Adjusting Print Head Position

Steps to adjust print head position from the computer.

Cleaning

Cleaning Exterior Surfaces

Guide to cleaning the printer's external surfaces.

Cleaning Platen and Document Cover

Instructions for cleaning the scanner's platen and document cover.

Cleaning the ADF (Auto Document Feeder)

Procedure for cleaning the Automatic Document Feeder.

Cleaning Paper Feed Rollers

Steps to clean the paper feed rollers to ensure proper paper feeding.

Cleaning Inside the Printer (Bottom Plate Cleaning)

Instructions for cleaning the interior bottom plate of the printer.

Cleaning Cassette Pads

Guide to cleaning the pads inside the paper cassette.

Replacing Maintenance Cartridge

Checking Maintenance Cartridge Status on Touch Screen

Overview

Safety

Covers safety precautions, regulatory information, and WEEE directives.

Handling Precautions

Details handling precautions including print job cancellation and disposal.

Main Components and Their Use

Overview of the printer's main components and their functions.

Changing Settings

Information on how to change printer settings via computer or operation panel.

Specifications

Technical specifications of the printer, including interface and environment.

Safety Precautions

Handling Precautions

Legal Restrictions on Scanning/Copying

Lists items whose copying or modification may be punishable by law.

Printer Handling Precautions

Precautions to take when handling the printer to avoid damage.

Transporting Your Printer

Guidance on safely transporting the printer.

When Repairing, Lending, or Disposing of the Printer

Instructions for data deletion before repair, lending, or disposal.

Keeping Print Quality High

Tips and rules to maintain optimal print quality.

Main Components and Their Use

Main Components

Detailed description of the printer's main parts.

Power Supply

Information about checking power status and handling the power cord.

Using Touch Screen

Explanation of touch screen operation and basic gestures.

Changing Settings

Changing Printer Settings from Your Computer (Windows)

How to change printer settings using the computer's Windows interface.

Changing Printer Settings from Your Computer (macOS)

How to change printer settings using the computer's macOS interface.

Changing Settings from Operation Panel

Guide to changing printer settings via the operation panel.

Changing Settings from Operation Panel

Setting Items on Operation Panel

Lists configurable settings accessible via the operation panel.

Items for Printer

Settings related to printer functions like FAX, rearrangement, and updates.

Items for Paper/Printing

Settings related to paper handling and print quality.

Items for Maintenance/Management

Settings for network, firmware, user management, and system information.

FAX settings

FAX user settings

Settings for user information, telephone line type, and auto selection.

Advanced FAX settings

Advanced settings for faxing, including error reduction and redialing.

Print settings

Prevent paper abrasion

Setting to prevent paper abrasion during printing.

Adjust horizontal print position

Adjusts print position for left/right margin alignment issues.

Print target for plain paper

Specifies print target for plain paper as text only or text and photos.

LAN settings

Wi-Fi

Details Wi-Fi connection settings, including SSID, security, and connection methods.

Wireless Direct

Configuration settings for Wireless Direct connection.

Wired LAN

Settings for wired LAN connection, including IP address and printer name.

Other printer settings

Date/time settings

Sets the current date and time on the printer.

Daylight saving time setting

Enables/disables daylight saving time and sets start/end dates and times.

Power control

Allows automatic printer power on/off for energy saving.

Keyboard settings

Allows selection of keyboard layout for touch screen input.

Ink level monitor

Resets the remaining ink count after refilling ink tanks.

Force ink tank selection

Specifies which ink tanks to use (all or black only).

Rearrange home screen icons

Language selection

Firmware update

Install update

Procedure for updating the printer's firmware.

Check current version

Displays the current firmware version of the printer.

DNS server setup

Configuration settings for the DNS server.

Proxy server setup

Configuration settings for the proxy server.

Administrator password settings

User management settings

Enable/disable user management

Enables or disables user management features.

Auto logout time

Sets the time for automatic logout when the user is inactive.

Reset setting

Web service setup only

Resets only the Web service setup settings to default.

LAN settings only

Resets only the LAN settings to default.

Telephone number only

Deletes all registered telephone and fax numbers.

Settings only

Resets paper size, media type, and other settings to default.

Fax settings only

Resets all fax settings to default.

Reset all

Resets all printer settings to factory defaults.

Feed settings

Rear tray paper settings

Registers paper size and media type loaded in the rear tray.

Cassette 1 paper settings

Registers paper size loaded in Cassette 1.

Cassette 2 paper settings

Registers paper size loaded in Cassette 2.

Detect paper setting mismatch

Detects mismatches between loaded paper and registered settings.

Check paper replacement

Detects paper replacement and prompts for registration.

Web service setup

Web service usage registration/Web service usage cancellation

Registers or deletes Web service usage for printer information.

Web service connection setup

Setup for connecting to web services like IJ Cloud Printing Center.

Issue registration code

Obtain registration code to link web service and printer.

DNS server setup

Configuration settings for the DNS server.

Proxy server setup

Configuration settings for the proxy server.

ECO settings

Using Power Saving Function

Guides on using the power saving function for energy efficiency.

Using Duplex Printing

Instructions for enabling automatic duplex printing to save paper.

Quiet setting

System information

Current version

Displays the current firmware version of the printer.

Printer name

Displays the currently specified printer name.

Serial number

Displays the printer's serial number.

MAC address (Wi-Fi)

Displays the MAC address for Wi-Fi connection.

MAC address (Wired LAN)

Displays the MAC address for wired LAN connection.

Job management

Display job history

Displays the history of print, copy, and communication logs.

Print job history

Prints the job history of print, copy, and communication logs.

Restrict job history access

Menu for developers to restrict access to job history.

Registering Favorite Settings (My Presets)

Registering the Setting

Procedure to save favorite copy, scan, or fax settings.

Calling Up the Registered Setting

Editing/Deleting the Registered setting

Checking the Total Number of Uses of Printer

Specifications

General Specifications

Details physical and environmental specifications of the printer.

Scan Specifications

Technical details regarding scanning capabilities.

Fax Specifications

Technical details regarding faxing capabilities.

Network Specifications

Technical details regarding network connectivity.

Information about Paper

Supported Media Types

Lists all supported paper types and media for printing.

Paper Load Limit

Specifies the maximum number of sheets that can be loaded in each tray.

Unsupported Media Types

Lists paper types that should not be used with the printer.

Handling Paper

Guidelines for handling paper to ensure print quality and prevent jams.

Economy Mode

Printing

Printing from Computer

Instructions for printing documents from a computer.

Printing from Smartphone/Tablet

Guide for printing from mobile devices like smartphones and tablets.

Printing Using Operation Panel

How to initiate printing directly from the printer's operation panel.

Paper Settings

Configuration of paper settings for printing and copying.

Printing from Application Software (macOS AirPrint)

Printing Basic

Basic steps for printing using macOS AirPrint.

Printing on Postcards

Specific instructions for printing on postcards.

Adding Printer

Procedure for adding the printer to your Mac.

How to Open Printer Settings Screen

Steps to access printer settings from application software.

Displaying the Printing Status Screen

How to view the progress and status of print jobs.

Deleting the Undesired Print Job

How to cancel or delete pending print jobs.

Printing from Smartphone/Tablet

Printing from iPhone/iPad/iPod touch (iOS)

Instructions for printing from Apple iOS devices.

Printing from Smartphone/Tablet (Android)

Instructions for printing from Android devices.

Printing Photo Data

Printing Photographs Saved on USB Flash Drive Basic

How to print photos saved on a USB flash drive.

Setting Items for Photo Printing Using Operation Panel

Configures settings like paper size, media type for photo printing via panel.

Copying

Making Copies Basics

Basic procedure for performing standard copying.

Reducing/Enlarging Copies

How to adjust copy magnification for reduction or enlargement.

Two-Sided Copying

Instructions for performing two-sided copying.

Collated Copying

How to obtain sorted printouts for multiple copies.

Special Copy Menu

Accessing advanced copy functions and settings.

Copying Using Smartphone or Tablet

How to perform copying using a smartphone or tablet.

Scanning

Scanning from Computer (Windows)

Instructions for scanning documents from a computer using Windows.

Scanning from Computer (macOS)

Instructions for scanning documents from a computer using macOS.

Scanning from Operation Panel

How to initiate scanning directly from the printer's operation panel.

Scanning Documents and Photos

Positioning Originals (Scanning from Computer)

Placing Items (Platen)

Guide for placing items on the platen for automatic detection.

Placing Documents (ADF (Auto Document Feeder))

Instructions for placing documents in the ADF for scanning.

Faxing

Preparing for Faxing

Steps to prepare the printer for faxing functions.

Registering Recipients

Methods for registering recipients for faxing.

Sending Faxes Using Operation Panel of Printer

How to send faxes using the printer's operation panel.

Sending Faxes from Computer (Mac OS)

Instructions for sending faxes from a computer running macOS.

Receiving Faxes

Preparation and procedures for receiving faxes.

Other Useful Fax Functions

Information on additional fax features like memory storage.

Registering Recipients Using Operation Panel of Printer

Recipient registration

Registering individual recipient's fax/telephone number and name.

Group dial registration

Combining multiple recipients into a group for simultaneous faxing.

Registering Fax/Telephone Number of Recipients

Registering Recipients in Group Dial

Changing Registered Information

Change registered information

Procedure to modify recipient or group dial information.

Deleting Registered Information

Printing List of Registered Destinations

Registering Recipients Using Speed Dial Utility2 (macOS)

About Speed Dial Utility2

Overview of the Speed Dial Utility2 software for managing contacts.

Starting Up Speed Dial Utility2

Instructions for launching the Speed Dial Utility2 software.

Speed Dial Utility2 Dialog

Explanation of the Speed Dial Utility2 dialog box interface.

Saving Registered Telephone Directory on Printer to Your Computer

How to save the printer's directory data to your computer.

Registering a Fax/telephone Number Using Speed Dial Utility2

Procedure to register fax/telephone numbers using the utility.

Changing a Fax/telephone Number Using Speed Dial Utility2

How to modify registered fax/telephone numbers using the utility.

Deleting a Fax/telephone Number Using Speed Dial Utility2

Procedure to delete fax/telephone numbers using the utility.

Changing Sender Information Using Speed Dial Utility2

How to change user name or fax/telephone number via utility.

Registering/Changing Rejected Number Using Speed Dial Utility2

Procedure to register or change rejected fax numbers.

Registering Telephone Directory Has been Saved on Your Computer to Printer

How to load computer-saved directory data onto the printer.

Sending Faxes Using Operation Panel of Printer

Sending Faxes by Entering Fax/Telephone Number Basic

Basic steps for sending faxes by directly entering numbers.

Resending Faxes (Redialing Busy Number)

Methods for redialing faxes, including automatic and manual redialing.

Setting Items for Sending Faxes

Configurable settings for sending faxes, like scan resolution and contrast.

Sending Faxes from Computer (Mac OS)

Sending Faxes Using AirPrint

Instructions for sending faxes using AirPrint on macOS.

General Notes (Fax Transmission Using AirPrint)

Important restrictions and notes for fax transmission via AirPrint.

Receiving Faxes

Receiving Faxes

Preparation and procedures for receiving faxes.

Changing Paper Settings

How to change paper settings for received faxes.

Memory Reception

How faxes are stored in memory when printing is not possible.

Other Useful Fax Functions

Document Stored in Printer's Memory

Information about documents stored in printer memory and how to manage them.

Document Stored in Printer's Memory

To print a document in the printer's memory

Procedure to print documents stored in printer memory.

To delete a document in the printer's memory

Procedure to delete documents stored in printer memory.

To save a document on a memory card

How to save documents from printer memory to a USB flash drive.

To forward a document to the shared folder on the computer

Procedure to forward documents from printer memory to a computer shared folder.

Frequently Asked Questions

Network

Troubleshooting common network connection issues.

Print

Common printing problems and solutions.

Installation

Troubleshooting installation and download issues for drivers.

Fax

Common problems related to sending, receiving, and telephone setup for fax.

Error

Information on error codes and messages displayed by the printer.

Solve Problems

Solutions for various printer operational issues.

Printer Does Not Print

Check printer is turned on.

Verify that the printer's power is on and the ON lamp is lit.

Make sure that the cassette is correctly inserted.

Ensure the paper cassette is inserted properly.

Make sure printer is properly connected to computer.

Check USB or network connection between printer and computer.

Make sure paper settings match information set for rear tray or cassette.

Verify paper settings match loaded paper in trays.

If printing from a computer, delete unnecessary print jobs.

How to remove pending print jobs from the computer.

Is your printer's printer driver selected when printing?

Ensure the correct printer driver is selected for printing.

Ink Does Not Come Out

Check the remaining ink level.

Verify the ink levels in the printer's ink tanks.

Are the print head nozzles clogged?

Check nozzle status and perform cleaning if necessary.

Ink Runs Out Fast

Printer Does Not Pick up or Feed the Paper/"No Paper" Error

Make sure paper is loaded in the specified cassette and rear tray.

Ensure paper is correctly loaded in the cassette and rear tray.

Is paper too thick or curled?

Check if paper is too thick or curled, and follow correction steps.

Check paper type.

Verify that the correct paper type is being used.

Check paper and print quality settings.

Verify paper and print quality settings for satisfactory results.

Printout Results Are Unsatisfactory

Check paper and print quality settings.

Verify paper and print quality settings for satisfactory results.

Do page size and media type settings match size and type of loaded paper?

Ensure page size and media type settings match the loaded paper.

Make sure appropriate print quality is selected (see list above).

Select the correct print quality setting for optimal results.

Lines Are Misaligned/Distorted

Check paper and print quality settings.

Verify paper and print quality settings for satisfactory results.

Perform print head alignment.

Align the print head to correct misaligned lines.

Increase print quality and try printing again.

Adjust print quality settings to improve print results.

Paper Is Smudged / Printed Surface Is Scratched

Check paper and print quality settings.

Verify paper and print quality settings for satisfactory results.

Check paper type.

Verify that the correct paper type is being used.

Correct curl before loading paper.

Instructions for correcting paper curl before loading.

Scanning Problems (macOS)

Scanning Problems

Troubleshooting common scanning issues on macOS.

Scanning Problems

Scanner Does Not Work

Troubleshooting steps when the scanner is not functioning.

Scanner Driver Does Not Start

Steps to resolve issues with the scanner driver not starting.

Faxing Problems

Problems Sending Faxes

Troubleshooting issues related to sending faxes.

Problems Receiving Faxes

Troubleshooting issues related to receiving faxes.

Telephone Problems

Troubleshooting issues related to telephone line connection.

Poor Quality Fax Received

Troubleshooting steps for receiving faxes with poor quality.

Mechanical Problems

Printer Does Not Turn On

Troubleshooting steps when the printer does not power on.

Printer Turns Off Unexpectedly or Repeatedly

Resolving issues with the printer turning off automatically.

USB Connection Problems

Troubleshooting issues related to USB connection.

Wrong Language Appears in Touch Screen

Steps to select the correct language for the touch screen.

Installation and Download Problems

Failed to MP Drivers Installation (Windows)

Troubleshooting steps when MP Drivers installation fails on Windows.

Updating MP Drivers in Network Environment (Windows)

Guide to updating MP Drivers in a network environment.

Errors and Messages

When Error Occurred

General guidance on handling errors displayed on computer or printer.

Message (Support Code) Appears

Information on interpreting support codes and messages.

List of Support Code for Error

What to Do When Paper Is Jammed

1300

Procedure to remove jammed paper visible in the output slot or rear tray.

1303

Steps to remove jammed paper from the cassette.

1304

Procedure for removing jammed paper during automatic duplex printing.

1313

Instructions for removing jammed paper when pulled into the printer.

Paper Is Jammed inside Printer

Steps to remove jammed paper from inside the printer.

2801

Procedure for removing jammed documents from the ADF.

Small Size Paper Is Jammed inside Printer

Guidance for removing small size paper jams from inside the printer.

Other Cases

Handles paper jam situations not covered by specific codes.

1000

Loading Envelopes in Rear Tray

Load envelopes into the rear tray.

1007

Loading Plain Paper in Cassette

Load paper into Cassette 1.

Removing Jammed Paper from Rear Side

Procedure to remove jammed paper from the rear side.

1008

Loading Plain Paper in Cassette

Load paper into Cassette 2.

Removing Jammed Paper from Rear Side

Procedure to remove jammed paper from the rear side.

1070

Cleaning Paper Feed Rollers

Procedure to clean the paper feed rollers.

1200

1401

1496

Replacing Maintenance Cartridge

Instructions for replacing the maintenance cartridge.

1723

Replacing Maintenance Cartridge

Instructions for installing the maintenance cartridge.

1724

Replacing Maintenance Cartridge

Replace the maintenance cartridge when it cannot be used.

1725

Replacing Maintenance Cartridge

Reinstall the maintenance cartridge if it's not recognized.

1726

Replacing Maintenance Cartridge

Replace the maintenance cartridge when it is full.

1727

Replacing Maintenance Cartridge

Replace the maintenance cartridge when it is almost full.

Shipping Tape etc. Are Still Attached (1890)

2113

Paper Settings

Match paper settings to prevent misprinting.

2114

Paper Settings

Match paper settings to prevent misprinting.

2200

3252

4103

5011

5012

5100

5200

6000

C000

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