Canon imageCLASS MF733Cdw - Page 673

● Check the supported le formats and save the le again.
Printer Functions(P. 709)
#827
The received data is not supported (includes unsupported MIME information).
● Contact the other party and ask them to check the settings and then resend the data.
#829
The received data exceeds the maximum receivable size.
● In fax reception, the machine deletes the data for page 1,000 onwards and either prints the rst 999 pages
or holds them in memory. Get the sender to resend page 1,000 onwards.
● In I-Fax reception, the machine cannot receive the e-mail if its size exceeds 24 MB. Ask the sender to
reduce the size of the e-mail down to under 24 MB and try resending.
#839
A user name and password that are used for SMTP authentication are not set correctly.
● Set the user name and password correctly.
Conguring Basic E-Mail Settings(P. 86)
Conguring E-Mail/I-Fax Communication Settings(P. 89)
#841
When sending an e-mail/I-Fax, an encryption algorithm that is common to the mail server is not present.
● Clear the [Use TLS for SMTP]/[Use TLS for POP] check box.
Conguring E-Mail/I-Fax Communication Settings(P. 89)
● Add the common encryption algorithm to the mail server settings.
A TLS server certicate verication error has occurred during communication with the SMTP server.
● Check that the CA certicate that signed the TLS server certicate on the SMTP server side is registered to
the machine by using the Remote UI.
● Check that the TLS server certicate on the SMTP server side is valid.
● Check that the TLS server certicate is not a self-signed one.
#844
TLS encrypted communication to a POP3 server failed when sending an e-mail with POP before SMTP.
● Check the TLS encrypted communication settings in the POP3 server.
Troubleshooting
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