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Canon imagePASS-R1 - User Manual

Canon imagePASS-R1
84 pages
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SERVICE
MANUAL
imagePASS-R1
Canon
December 2, 2020
Rev. 1
COPYRIGHT
©
2020 CANON INC.
CANON imagePASS-R1 Rev. 1 PRINTED IN U.S.A.
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Summary

Introduction

About the imagePASS

Describes the imagePASS's capabilities and connectivity.

Before you service the imagePASS

Pre-service checks and precautions.

Tools you will need

Lists necessary tools and parts for servicing.

Precautions

Safety guidelines to avoid damage and injury during operation/service.

Electrostatic discharge

Precautions to prevent ESD damage to components.

How to obtain the Fiery password

Steps to retrieve the default Fiery administrator password.

Unlocking the HDD

Procedure for unlocking the encrypted HDD after component replacement.

Using the imagePASS

Starting, shutting down, rebooting, and restarting the imagePASS

Procedures for powering on, off, and rebooting the imagePASS.

To restart the imagePASS

Step-by-step guide to restart the imagePASS server.

REPLACING PARTS

imagePASS components

Provides an overview of internal imagePASS components.

Accessing the imagePASS

Procedure to open the imagePASS for inspection and service.

Removing and replacing imagePASS components

Introduces procedures for component removal and installation.

Printer interface board

Details on the printer interface board and its removal.

DIMM

Instructions for replacing the DIMM (memory module).

Motherboard

Information on battery, jumpers, and motherboard replacement.

Hard disk drive (HDD)

Information about the HDD's function and replacement.

To reinstall and verify the imagePASS

Final steps to reassemble and test the imagePASS.

INSTALLING SYSTEM SOFTWARE

Installing System Software

Overview of when and why to install system software.

System software installation reminders

Key points to consider before and during software installation.

Backing up and restoring the system configuration

Procedures for backing up and restoring system settings.

To backup manually

Procedures for manual backup to USB or internal drive.

Installing the system software

Lists required items for system software installation.

Fiery Installer Builder

Introduces the Fiery Installer Builder tool.

Prepare the USB flash drive

Instructions for preparing a USB flash drive for installation.

Install the system software using the prepared USB flash drive

Procedure to install software from a prepared USB drive.

TROUBLESHOOTING

Troubleshooting process

Outlines the systematic approach to diagnosing issues.

Before you go to the customer site

Steps for pre-service call troubleshooting.

On-site checkout

Initial checks to perform when arriving at the customer site.

Symptoms and solutions

Table of common symptoms, causes, and suggested actions.

Checking the network

Guidelines for troubleshooting network-related printing issues.

If the printer does not print

Table of causes and solutions for printer non-operation.

Troubleshooting information

How to collect and send troubleshooting data like logs.

Job Error Report

How to create and use job error reports for diagnostics.

System Logs

Procedure to download system logs for technical support.

Summary

Introduction

About the imagePASS

Describes the imagePASS's capabilities and connectivity.

Before you service the imagePASS

Pre-service checks and precautions.

Tools you will need

Lists necessary tools and parts for servicing.

Precautions

Safety guidelines to avoid damage and injury during operation/service.

Electrostatic discharge

Precautions to prevent ESD damage to components.

How to obtain the Fiery password

Steps to retrieve the default Fiery administrator password.

Unlocking the HDD

Procedure for unlocking the encrypted HDD after component replacement.

Using the imagePASS

Starting, shutting down, rebooting, and restarting the imagePASS

Procedures for powering on, off, and rebooting the imagePASS.

To restart the imagePASS

Step-by-step guide to restart the imagePASS server.

REPLACING PARTS

imagePASS components

Provides an overview of internal imagePASS components.

Accessing the imagePASS

Procedure to open the imagePASS for inspection and service.

Removing and replacing imagePASS components

Introduces procedures for component removal and installation.

Printer interface board

Details on the printer interface board and its removal.

DIMM

Instructions for replacing the DIMM (memory module).

Motherboard

Information on battery, jumpers, and motherboard replacement.

Hard disk drive (HDD)

Information about the HDD's function and replacement.

To reinstall and verify the imagePASS

Final steps to reassemble and test the imagePASS.

INSTALLING SYSTEM SOFTWARE

Installing System Software

Overview of when and why to install system software.

System software installation reminders

Key points to consider before and during software installation.

Backing up and restoring the system configuration

Procedures for backing up and restoring system settings.

To backup manually

Procedures for manual backup to USB or internal drive.

Installing the system software

Lists required items for system software installation.

Fiery Installer Builder

Introduces the Fiery Installer Builder tool.

Prepare the USB flash drive

Instructions for preparing a USB flash drive for installation.

Install the system software using the prepared USB flash drive

Procedure to install software from a prepared USB drive.

TROUBLESHOOTING

Troubleshooting process

Outlines the systematic approach to diagnosing issues.

Before you go to the customer site

Steps for pre-service call troubleshooting.

On-site checkout

Initial checks to perform when arriving at the customer site.

Symptoms and solutions

Table of common symptoms, causes, and suggested actions.

Checking the network

Guidelines for troubleshooting network-related printing issues.

If the printer does not print

Table of causes and solutions for printer non-operation.

Troubleshooting information

How to collect and send troubleshooting data like logs.

Job Error Report

How to create and use job error reports for diagnostics.

System Logs

Procedure to download system logs for technical support.

Canon imagePASS-R1 Specifications

General IconGeneral
BrandCanon
ModelimagePASS-R1
CategoryDesktop
LanguageEnglish

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