Canon imagePRESS C7000VP Series User Manual

Trouble Shooting Information for C7000VP series
Page 1
Rev. 2.0
2010/09/17
imagePRESS C7000VP Series
Trouble Shooting Information

Canon imagePRESS C7000VP Series Specifications

General

Brand	Canon
Model	imagePRESS C7000VP Series
Category	Printer
Language	English

Summary

Error Codes

1.1 E000-0102

Error code E000-0102 indicates the fixing belt did not separate from the fixing roller.

1.2 E007-0001

Error E007-0001 caused by improper position of tracking detection arm adjustment plate.

1.3 E012-1080

Error E012-0180 caused by omission of primary transfer roller pressurization.

1.4 E014-0100

Error E014-0100 caused by chipped transmission shaft in fixing assembly.

1.5 E016 Photosensitive drum cleaner motor lock

Error E016-0x00 caused by feed screw of photosensitive drum cleaner locking.

1.6 E018

Errors E018-0x11, E018-0x13, E018-0102 related to drum patch shutter or sensor issues.

1.7 E061-0181

Error E061-0181 is a low laser power error due to deformed H.V. cable spring terminal.

1.8 E062-0300

Error E062-0300 caused by insecurely fitted connector of Process Unit Driver PCB.

1.9 E065-0201

Error E065-0201 due to primary corona high voltage leakage at drum end of life.

1.10 E077-0001

Error E077-0001 when secondary transfer external roller engagement fails within 5 sec.

1.11 E078-0001

Error E078-0001 when ITB cleaner motor does not rotate.

1.12 E202-0001

Error E202-0001 caused by pinched cooling fan harness on Interface PCB.

1.13 E260-2000, E260-0002, E227-0001

Errors E260/E227 series due to insecurely fitted connectors in 24V power supply 2.

1.14 E260-2004 Power Supply Error (ITB Driver PCB right 13V)

Error E260-2004 caused by tie-wrap on harness between DC-CON and ITB driver PCB.

1.15 E512-8011

Error E512-8011 when stack tray overruns lower limit position.

1.16 E514-8001 only at first power-on in the morning

Error E514-8001 observed due to slight weight difference in rail assembly.

1.17 E578

Error E578 due to stapling more than the specified number of sheets.

1.18 E590-8003

Error E590-8003 occurs when dipswitch setting does not match punch unit.

1.19 E747-051B

Error E747-051B when S-B PCB was faulty.

1.20 E750-0002

Error E750-0002 due to mistaken connector connection after relocation.

1.21 E750-2012

Error E750-2012 when fixing intermediate assembly connectors are not reattached.

1.22 E804-0001

Error E804-0001 detected when a power supply fan error occurs.

1.23 E805-0404

Error E805-0404 after replacement of fixing/feeder driver assembly.

1.24 E805-0701

Error E805-0701 indicated due to wire pinching of cooling fan 1.

1.25 E822-0903

Error E822-0903 due to poor contact of fixing duplexing drawer.

1.26 E020

Errors E020-0x81 to E020-0xB1 related to drum base and toner density sensor.

1.27 E194 and Color Registration Failure

E194 and Color Registration Failure due to factor analysis and workflow.

1.28 E842-0211 -> New item

Error E842-0211 when ball bearing in pressure roller drive assembly breaks.

1.29 E750-2012 at installation -> New item

1.30 E805-Y701 -> Additional contents

Operational Failures

2.1 Message prompting for toner supply

2.2 Message ‘Check: Punch waste tray’

2.3 Cannot print in spite of ‘Printing’ indication

2.4 Unavailable RUI although same IP address has been specified

2.5 Directory server name does not appear as SMB directory under browse

2.6 ‘Invalid user data’ displays on browser when connecting to RUI

2.7 When importing paper database via RUI, parameters are not carried over

2.8 Full adjustment for auto gradation cannot be completed

2.9 Noise from around developing drive assembly/Cracked developing drive gear

2.10 Although Tray A is designated as delivery outlet, paper is delivered to Tray B.

2.11 The red warning light blinks and print operation is not accepted -> New item

2.12 Noise occurred at operating the refresh roller -> New item

2.13 The magenta developing assembly is not activated -> New item

2.14 Breakage of the splatter prevention sheet at the end of the developing assembly -> New item

Image Quality Issues

Jam Codes

4.1 010E/0209/020A Jam Code: Spring at cross feeding assembly breaks

4.2 012A JAM

4.3 1145 Jam with A4R paper: Timing Belt of Saddle Assembly in Saddle Finisher-AB2 slips off

4.4 0114 JAM

4.5 Pick-up failure, multi feed (how to adjust the pick-up air flow)

Appendix 1: Tracking Detection Arm Adjusting Plate Adjustment Procedure

Appendix 2: Fan Installation Procedure

Appendix 3: Points to Note When Replacing Fixing Intermediate Unit

Appendix 4: Procedure for Replacing the Spring