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Canon imageRUNNER ADVANCE C5000 Series User Manual

Canon imageRUNNER ADVANCE C5000 Series
239 pages
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Table of Contents

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Do you have a question about the Canon imageRUNNER ADVANCE C5000 Series and is the answer not in the manual?

Canon imageRUNNER ADVANCE C5000 Series Specifications

General IconGeneral
Print Resolution1200 x 1200 dpi
Copy Resolution600 x 600 dpi
Hard Disk Drive160GB
Scan Resolution600 x 600 dpi
TypeMultifunction
FunctionsPrint, Copy, Scan
Multiple CopiesUp to 999 copies
DuplexingYes
Standard Paper Capacity1, 100 sheets
Supported Paper SizesLetter, Legal, Executive
Supported Paper Weights52-300 gsm
Standard Memory2GB
InterfaceUSB 2.0, Ethernet
Network ConnectivityEthernet (10/100/1000Base-T)
Fax Speed33.6 kbps
Operating System CompatibilityWindows, Mac
Paper Capacity1, 100 sheets (standard), 3, 100 sheets (maximum)

Summary

Symptoms & Solutions Review & Preventative Maintenance Procedure

Symptoms & Solutions Overview

Overview of topics covered in the technical workbook, focusing on field activity.

Error Codes: Fixing Drawer Connector Issues

E004-0205/E004-0501/E004-0502/E006-0001/E007-9902: Fixing Drawer Connector Terminals

Errors due to foreign substances or terminal deformation in fixing drawer connectors.

E004-0205/E004-0501/E004-0502/E006-0001/E007-9902: Fixing Feeder Assembly Open/Close Switch

Errors related to improper mounting of the fixing feeder assembly open/close switch.

E004-0701: Loose Relay PCB Connector

Error caused by a connector on the Relay PCB not being securely fitted.

E007-0001/0011/0021: Unhooked Tension Spring

Errors resulting from a dislodged tension spring in the upper belt assembly.

E007-0021/0001: Faulty Front Lift Cam

Errors caused by a broken front lift cam on the fixing base assembly.

E007-0022: Fixing Belt Displacement Failure

Error indicating pressure belt displacement failure to the rear.

E007-0102 /0CF1: Pressure Belt HP Sensor Issue

Jam and error combination caused by the pressure belt HP sensor.

E007-9902: Lower Fixing Pressure Belt Sensors

Error resolved by replacing lower fixing pressure belt position sensors.

E008-0001: Defective 27T Gear and Bearing

Error caused by a seized or broken 27T gear or bearing.

E025-0400: Incorrect Toner Bottle Insertion

Error from wrong toner bottle insertion causing motor overload.

E025-0x02: Supply Screw Rotation Sensor Timeout

Error due to failure in the supply screw rotation detection sensor.

E025-0x10: Bottle Attachment/Detachment Failure

Error due to issues with toner bottle engagement and home position.

E025-0xC0: Small Door Not Opened

Error when the small door fails to open.

E025-0xa0/0xb0: Release Holder Shift Cam HP Sensor Issues

Errors related to the Release Holder Shift Cam HP Sensor.

Jam Codes and Procedures

0101/0102 Jam Code: Slack Lifter Wire

Jam codes 0101/0102 due to slack in the lifter wire.

0101 Jam Code: DCON Version Earlier than Ver.62.02

0101 jam occurring on machines with older DCON firmware.

0101 Jam Code: Burr on Right Deck Paper Delivery Path

Jam caused by a burr on the right deck paper delivery path.

020F Jam Code: Exchange Flapper Operation Failure

Jam caused by a chipped exchange flapper arm.

Feeder Jam Codes 0045/0047/0049: Turned Up Sheet Registration Guide

Jams due to a turned-up sheet in the registration guide.

0002/0003/0004 Jam Codes: Low Separation Performance

Multi-feed jams due to poor original separation.

1121 Jam Code: Uneven Feeding Roller Pressure

Jam due to uneven pressure in feeding rollers.

1121/1012/1011 Jam Codes: Adjusting Curl Correction

Jam resolution by adjusting curl correction for each drawer.

112F Jam Code: Foreign Material in Gripper Track

Jam caused by foreign material in the gripper track.

1124 Jam Code: Swing Arm Operation Failure

Jam due to swing arm malfunction.

1124 Jam Code: Stationary Jam at Delivery Sensor

Jam related to the PI104 Delivery Sensor.

1011 Jam Code: Stuck Sensor Flag

Jam caused by a stuck sensor flag due to humidity.

112F Jam Code: Failed Paper Detection

Jam due to failed paper detection in the finisher tray.

Color Displacement Issues

Color Displacement: Horizontal Scanning (First to 4th Sheets)

Color displacement in horizontal scan direction on initial sheets.

Large Sudden Horizontal Displacement

Significant color displacement in horizontal scan during printing.

Fluctuating Vertical Displacement (Bk)

Fluctuating Bk color displacement in the vertical scan direction.

Fluctuating Vertical Displacement (YMC)

Fluctuating YMC color displacement in the vertical scan direction.

Large Sudden Vertical Displacement

Significant color displacement in vertical scan during printing.

Fixed Bk Displacement: Large Print Jobs

Fixed Bk displacement in large print jobs due to heat.

Color Displacement: DCON Version Earlier than Ver.66.05

Color displacement with older DCON firmware versions.

Fixed YMCK Displacement: All Pages

Fixed displacement in all YMCK colors on all pages.

System Software and Hopper Assembly Procedures

Technical Publication Overview

General information about the technical publication.

Service Work: Fixing Drawer Connector Terminals

Procedure to inspect fixing drawer connector terminals.

Service Work: Fixing Feeder Assembly Open/Close Switch

Procedure to inspect the feeder assembly open/close switch.

DC Controller I/F PCB Assembly Replacement

Procedure for replacing the DC Controller I/F PCB Assembly.

Toner Overflow and E025 Errors

Information on toner overflow and E025 error codes.

Depressurize Toner Bottle by Pressing Lock Shaft

Procedure to reduce pressure in toner bottles to prevent overflow.

Toner Bottle Venting Procedure

Steps to safely vent toner bottles.

Toner Bottle Markings

Identification of factory-depressurized toner bottles by markings.

Toner Box Markings (Individual and Outer)

Markings on toner boxes indicating factory depressurization.

E025 Errors: Toner Scattering in Hopper Assembly

Information on E025 errors related to toner scattering.

Black Hopper Types and Screw Compatibility

Details of black hopper types and correct screw usage.

Black Hopper Installation and Screw Requirements

Ensuring correct stepped screw is used for newer type hoppers.

Older Type Hopper: Shutter Position Check

Checking toner supply shutter connection for older type hoppers.

Newer Type Hopper: Stepped Screw and Shutter Check

Checking stepped screw and shutter for newer type hoppers.

E025 Errors: Sensor Cleaning and PCB Check

Procedure for cleaning sensors and checking PCBs for E025 errors.

Hopper Unit Removal Procedure

General guide for removing the hopper unit.

Removing the Black Hopper Unit (Bk)

Detailed steps to remove the black hopper unit.

Removing the Color Hopper Units (Y/M/C)

Detailed steps to remove the color hopper units.

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