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Explains the common firmware base for unifying development and features across devices.
Describes the automatic cloud-based backup of device settings for recovery and support.
Includes security kits, Bluetooth, and NFC connectivity options for enhanced data protection and wireless use.
Provides multiple methods like ULM, Department ID, UA, AMS, and uniFLOW for user access control.
Features like Verify System at Startup, SIEM integration, McAfee Embedded Control, and Security Policy Function enhance device protection.
eCopy PDF Pro Office enables PDF creation, editing, and conversion for document management.
Solutions like Authorized Send, uniFLOW (Scanning), and eCopy ShareScan streamline document capture and distribution.
uniFLOW and uniFLOW Online help manage print jobs, track costs, and secure documents.
Software for managing device security, secure printing, and enterprise management.
Details the learning path and recommended training for service technicians.
Outlines successful completion requirements for dealer sales and technician support certification.
Specifies required power outlets, receptacles, and grounding for proper operation.
Covers services like imageWARE Remote, CDS, and Remote Services Suite for remote support.
Tools like DCM and Device Migration Navigator for managing device settings.
Guide to using the SST for upgrading system software and firmware.
Strategies for reducing service costs and downtime through customer involvement.
Identifies the primary entry point for all technical support issues on BICG products.
Describes the process for escalating issues to higher support tiers like Field Support.
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General