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Canon imageRUNNER ADVANCE DX C357iF Series User Manual

Canon imageRUNNER ADVANCE DX C357iF Series
104 pages
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Canon
Service Guide

Table of Contents

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Canon imageRUNNER ADVANCE DX C357iF Series Specifications

General IconGeneral
TypeMultifunction Printer
FunctionsPrint, Copy, Scan, Fax
Print Resolution1200 x 1200 dpi
Copy Resolution600 x 600 dpi
Scan ResolutionUp to 600 x 600 dpi
Paper Capacity (Standard)550 sheets
Output Paper Capacity250 sheets
Duplex PrintingYes
Network ConnectivityEthernet, Wi-Fi
Processor Speed1.75 GHz
InterfaceUSB 2.0, Ethernet, Wi-Fi
Print Speed35 ppm (Black/Color)
Scan Speed (Simplex)70 ipm
Scan Speed (Duplex)140 ipm
Fax Speed33.6 kbps
Paper Capacity (Maximum)2300 sheets
Supported Media TypesPlain, Recycled, Color, Heavy, Bond, Labels, Envelopes
Supported Media SizesLetter, Legal, Executive
Mobile PrintingCanon PRINT Business, Apple AirPrint, Mopria Print Service, Google Cloud Print
Operating System CompatibilityWindows, Mac, Linux
Power Consumption (Maximum)Approx. 1500 W
Toner Yield (Color)9, 000 pages
Warm-up TimeApprox. 4 seconds
Supported Media Weights52 to 220 gsm
WeightApprox. 57.3 lb. (26 kg), including toner

Summary

Product Overview, New Features, Configuration, and Monthly Print/Copy Volume

Product Overview and Features

Details on the imageRUNNER ADVANCE DX C357iF/C257iF Series, including capabilities and standard features.

Unified Firmware Platform Benefits

Explanation of the Unified Firmware Platform (UFP) and its advantages for device management and updates.

Data Backup Service Functionality

Description of the automatic cloud-based data backup service for device settings and user data.

Device Configuration Options

Information on standard configurations and part numbers for the imageRUNNER ADVANCE DX C357iF/C257iF.

Monthly Copy/Print Volume Guidelines

Details on the optimum performance range and maximum monthly print/copy volumes for the devices.

Hardware Accessory Options

Cassette Module-AE1 Specifications

Details on the Cassette Module-AE1, which adds an additional 550-sheet cassette for increased paper capacity.

Cassette Feeding Unit-AJ1 Specifications

Information on the Cassette Feeding Unit-AJ1, adding a cassette and wheeled stand for floor use.

Cassette Feeding Unit-AK1 Specifications

Details on the Cassette Feeding Unit-AK1, providing three additional 550-sheet cassettes and a wheeled stand.

Staple Finisher-Z1 Features

Description of the Staple Finisher-Z1, including its capacity for unstapled sheets and corner stapling.

Copy Card Reader-F1 Functionality

Information on the Copy Card Reader-F1 for department management and access control.

IC Card Reader Box-D1 Design

Details on the IC Card Reader Box-D1, providing a secure enclosure for proximity card readers.

System Features and Options

Copy and Print Options

Features like PCL International Font Set-A1 for font support and Barcode Printing Kit-D1 for barcode output.

Universal Send Features

Standard features for Universal Send, enabling trace & smooth PDF and digital user signatures.

Fax Options

Fax capabilities including Super G3 2nd Line Fax Board and IP FAX Expansion Kit.

Data Security and Wireless Options

Security features like IEEE 2600.1 certification, Bluetooth LE, and NFC connectivity.

Accessibility Options

Features to improve accessibility, such as ADF Access Handle and Braille Label Kit.

Storage Capabilities

Mail Box Storage

Description of the Mail Box as a temporary data storage area for printing scanned documents.

Advanced Box Storage Features

Details on Shared and Personal Folders within the Advanced Box for document and file storage.

Network Storage Capabilities

Information on connecting to other machines via SMB/WebDAV for storing and accessing files.

Memory Media Storage

Using USB ports for scanning, storing, and printing documents from memory media.

Security Features

Device Authentication Methods

Methods for user authentication, including ULM and Department ID Management.

Device Security Measures

Security features for the device, covering startup verification, SIEM, McAfee, and policy functions.

Data Security Features

Mechanisms to protect data, including HDD initialization, data erase, encryption, and TPM.

Document Security Features

Modes for protecting documents, such as secure watermarks, encrypted printing, and digital signatures.

Network Security

Measures for securing network communications, including IP Sec, port filtering, and encryption.

Software Solutions

Document Management Software

eCopy PDF Pro Office for PDF creation, editing, and conversion.

Scan Management Software

Solutions for scan workflow, including Authorized Send, uniFLOW, and eCopy ShareScan.

Print and Output Management

Software for print management, cost tracking, and mobile printing like uniFLOW and AA-PRINT.

Device Management Software

Software for device security, management, and auditing, including uniFLOW and imageWARE.

Business Workflow Software

Workflow solutions for integrating enterprise applications, like Salesforce and Canon Imaging Platform.

Dealer Sales and Service Authorization

Educational Training

Educational Training Program Overview

Overview of the training programs available for servicing the imageRUNNER ADVANCE DX series.

imageRUNNER DX Series Service Training

Learning paths and training courses for technicians on the DX C357/C257 series.

Service Technician Certification

Information on certification requirements and benefits for service technicians.

Target Audience for Training

Guidance on who should attend the educational training programs.

Training Course Format

Details on the self-paced format of the online hardware update courses.

Training Facilities Information

Information on where the online training courses are located and accessible.

Required Training Equipment

List of recommended equipment needed for completing the training courses.

Servicing Notes

Power and Plug Requirements

Specifications and recommendations for power outlets and plugs for device installation.

Installation Space Requirements

Guidelines for adequate space around the machine for proper installation and servicing.

Estimated Installation Times

Time estimates for unpacking and installing the main unit and optional accessories.

Serviceability Improvements

How design improvements enhance serviceability and reduce service costs.

Remote Services and Tools

Overview of remote support services including imageWARE Remote, CDS, and Remote Services Suite.

Device Configuration Management Tools

Tools like DCM and Device Migration Navigator for managing device settings.

License Management System (LMS)

Process for obtaining and activating software licenses through the LMS server.

Content Delivery System (CDS) Website

Using the CDS website for downloading, installing, and activating MEAP applications.

System Engineer Requirements

Essential skills, knowledge, and training for System Engineers supporting Canon products.

Firmware Upgrades with Service Support Tool

Procedure for upgrading firmware and system components using the SST.

Hard Disk Drive Handling Precautions

Guidelines for safely handling and transporting HDDs to prevent damage.

Special Tools and Maintenance Supplies

List of specialized tools, solvents, and oils required for machine maintenance.

Consumables Information

Details on consumables like toner and drums, including estimated yields and part numbers.

Consumable Parts List

List of parts with limited life that require replacement, such as feed rollers and cleaner blades.

Periodically Replaced Parts

Information regarding parts that are replaced periodically based on usage.

Machine Counters Overview

Description of soft counters, MEAP counters, and toner bottle counters.

Reducing Maintenance Costs and Downtime

Strategies for reducing service costs and downtime through less maintenance.

Limited Warranty Support

End-User Limited Warranty Conditions

Warranty terms for end-users, covering defects in workmanship and materials.

GPR-58 Drum Unit Limited Warranty

Specific warranty details for the GPR-58 Drum Unit, including full and prorated credit.

Canon Warranty Programs

Overview of warranty programs like Flat-Rate, Parts Repair, e-Tag, and Parts Support.

Product Technical Support Offerings

Canon USA Technical Support Center

Information on the Technical Support Center as the primary contact for technical issues.

Technical Support Escalation Process

Procedure for escalating technical support cases to higher levels of expertise.

Internet-Based Technical Support

Accessing e-Support for technical information, documentation, and software updates.

Canon USA Partner Portal

Access to marketing, service, and learning resources via the Partner Portal website.

Appendix

Technical Specifications

Detailed technical specifications for the imageRUNNER ADVANCE DX C357iF/C257iF Series.

Canon Limited Warranty Details

Full text of the Canon imageRUNNER ADVANCE DX C357iF Series Limited Warranty.

List of Tables

An index of all tables included within the service guide.

List of Figures

An index of all figures included within the service guide.

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