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Canon imageRUNNER ADVANCE DX C3800 Series User Manual

Canon imageRUNNER ADVANCE DX C3800 Series
112 pages
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C an o n
Service Guide

Table of Contents

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Canon imageRUNNER ADVANCE DX C3800 Series Specifications

General IconGeneral
Operation Panel10.1-inch Color Touchscreen
Memory4 GB
Print Resolution (dpi)1200 x 1200
Copy Resolution (dpi)600 x 600
Multiple CopiesUp to 999 copies
Scan Resolution (dpi)Up to 600 x 600
Fax (Optional)Yes
Network ConnectivityEthernet, USB, Wi-Fi (Optional)
TypeMultifunction Printer
FunctionsPrint, Copy, Scan, Fax
Hard Disk Drive320GB
First-Copy-Out Time (BW/Color)Approx. 5.9 seconds
Paper SizesLetter, Legal, Custom sizes
DuplexingYes
Supported File TypesPDF, TIFF, JPEG, XPS
Magnification25% - 400%
Send FunctionE-mail, SMB, FTP, WebDAV
Power Consumption (Maximum)1, 500 W
Operating System CompatibilityWindows, macOS, Linux
Scanner TypeColor Flatbed

Summary

Product Overview, New Features, Configuration, and Monthly Print/Copy Volume

Overview of the Canon imageRUNNER ADVANCE DX C3800 Series

General description of the imageRUNNER ADVANCE DX C3800 Series, including key features.

Unified Firmware Platform (UFP) Features

Explains the common firmware base for all DX devices, unifying development and specifications.

Data Backup Service Functionality

Details the service for automatically backing up device settings to a cloud-based server.

Device Configuration Options

Lists model configurations and part numbers, noting they are for reference only.

Monthly Copy/Print Volume Guidelines

Defines maximum and optimum monthly volumes for performance and quality.

Hardware Accessory Options

Platen Cover-Y3 Specifications

Optional accessory for scanning from the platen glass and holding originals.

Cassette Feeding Unit-AW1

Adds two cassettes, increasing paper capacity and supporting larger paper sizes.

Staple Finisher-AE1 Capabilities

Provides stapling capabilities (corner/double) and supports an optional hole punch unit.

Booklet Finisher-AE1 Features

Adds more trays and booklet finishing, including saddle stitching.

2/3 Hole Puncher Unit-A1

Provides 2- to 3-hole punch capabilities for compatible finishers.

Inner Finisher-L1 Specifications

Internal finisher with stapling and optional hole punch capabilities.

Inner 2Way Tray-M1

Adds two trays for increased paper capacity, with specific sheet counts.

Card Reader-F1 for Department ID

Enables Department ID Management via control card access.

Numeric Keypad-A2 Usage

Provides an alphanumeric keypad for input and voice navigation.

IC Card Reader Box for Numeric Keypad

Enables IC card authentication with the Numeric Keypad.

System Options

Copy and Print Options

Optional accessories to expand copy and print functionality, like font sets and barcode printing.

Fax Options and Kits

Optional boards and kits for enhanced fax capabilities, including IP fax and remote fax.

Data Security and Wireless Options

Options for increasing storage, enabling Bluetooth/NFC connectivity, and enhancing data security.

Accessibility Options for Users

Features like Voice Guidance and Voice Operation for users with visual impairments.

Storage Capabilities

Mail Box Storage

Standard storage area for files scanned or sent via printer driver, supporting up to 100 mailboxes.

Advanced Box Storage Options

Storage area for scanned documents and Office files, with Shared and Personal folders.

Network Storage Collaboration

Collaboration function enabling connection to other machines via SMB/WebDAV for file storage.

Memory Media Storage

Storing scanned documents on USB ports, supporting various file formats.

Security Features

Device Authentication Methods

Methods for user authentication like ULM, Department ID, UA, AMS, and uniFLOW Online Express.

Device Security and Protection

Features to protect the device, including Verify System at Startup and McAfee Embedded Control.

Data Security Measures

Measures to protect data, such as SSD Initialization, TPM, and Data Encryption.

Document Security Modes

Modes to protect printed documents, like PDF Visible Digital Signature and Secure Watermark.

Network Security Protocols

Measures to secure network communications, including IPSec, port filtering, and encryption.

Software Solutions

Document Management and Binding Software

Information management solution for secure electronic document storage and workflow automation.

Scan Management Software

Applications for distributing documents securely and customizing scan workflows.

Print/Output Management Software

Solutions for managing print/output, tracking costs, and securing documents.

Device Security and Management Software

Software for print/output management, audit, and client management.

Business Workflow Software

Software to automate document and image-related business processes.

Dealer Sales/Service Authorization

Educational Training Programs

Training Program Overview

Overview of the hardware update training program for technicians.

Foundational Prerequisites for Training

Lists prerequisite courses required before taking the training program.

Certification Requirements

Details the models covered by the certification requirements for selling the product.

Who Should Attend Training

Recommends technicians responsible for installation, servicing, or support to attend the training.

Training Course Format and Duration

Describes the duration of the training program, approximately 3 hours.

Training Facilities and Location

Information on where the online course is located and can be conducted.

Required Course Equipment

Lists the recommended equipment for conducting the training.

Service Materials for Training

Lists required materials for the training program, such as service manuals.

uniFLOW Online Training

eLearning course preparing technicians for uniFLOW Online setup and configuration.

uniFLOW Online Express Training

eLearning course for setting up and configuring uniFLOW Online Express.

Data Backup Service Training

eLearning course for setting up and configuring the Data Backup Service.

Servicing Notes and Procedures

Power and Plug Requirements

Specifies power requirements, including NEMA 5-15 receptacle and grounded outlets.

Installation Space Requirements

Details the necessary clearance around the machine for operation and maintenance.

Estimated Installation Times

Provides estimated times for installing the main unit and various optional accessories.

Serviceability Design Features

Discusses design improvements for serviceability, component access, and reduced service costs.

Less Maintenance Strategy

Strategy for ease of installation and parts replacement, enabling user replacement of some parts.

Remote Services and Support

Services like imageWARE Remote, CDS, and Remote Services Suite for remote monitoring and support.

Device Configuration Management Tools

Tools like DCM and Device Migration Navigator for managing device configurations.

LMS (License Management System)

System for activating optional software programs by obtaining and managing license keys.

Content Delivery System (CDS) Website

Website for downloading, installing, and activating MEAP applications and client software.

Recommended System Engineer Requirements

Outlines the necessary skills and knowledge for System Engineers.

Firmware Upgrades Using Service Support Tool

Information on using the Service Support Tool for upgrading system components.

Solid State Drive (SSD) Handling

Guidelines for safely handling SSDs due to their sensitivity to shock and static.

Special Tools, Solvents and Oils

Lists special tools, solvents, and oils required for machine maintenance.

Consumables Information

Definition of consumables and factors determining their yield expectancy.

Consumable Parts List

Lists consumable parts with part numbers, quantities, and estimated life.

Periodic Replacement Parts

States that the series does not have periodically-replaced parts.

Periodic Maintenance Procedures

Details parts that require periodic cleaning or adjustment for optimal performance.

Counters for Usage Tracking

Explains soft counters, MEAP counters, and toner bottle counters for tracking usage.

Limited Warranty Support

Limited Warranty Conditions

Specifies the warranty period and conditions for product accessories.

GPR-53 Drum Unit Limited Warranty

Details the warranty terms for the GPR-53 Drum Unit, including full and prorated credit.

Warranty Programs Overview

Outlines various warranty programs like Flat-Rate, APRF, e-Tag, and Parts Support.

Product Technical Support Offerings

Canon USA Technical Support Center (TSC)

Identifies the TSC as the single point of entry for all technical support issues.

Technical Support Escalation Process

Describes the process for escalating support cases to higher levels.

Internet Support via e-Support

Information on accessing technical support via Canon USA's e-Support website.

Canon USA Partner Portal Website

Provides access to marketing, service, and learning resources for authorized dealers.

Appendix

Specifications for Main Unit

Contains detailed technical specifications for the main unit and optional accessories.

Canon Limited Warranty Details

Full warranty text for the product and its accessories.

List of Tables in Document

A comprehensive list of all tables presented in the document.

List of Figures in Document

A list of all figures included in the document.

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