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Canon PIXMA TS9521C User Manual

Canon PIXMA TS9521C
436 pages
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TS9500 series
Online Manual
English

Table of Contents

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Canon PIXMA TS9521C Specifications

General IconGeneral
Print TechnologyInkjet
Max Print Resolution4800 x 1200 dpi
Operating System SupportWindows, macOS, iOS, Android
FunctionsPrint, Copy, Scan, Fax
Wireless PrintingYes
Weight21.3 lbs
Print Speed (Black)15 ipm (Black)
Print Speed (Color)10 ipm (Color)
ConnectivityWi-Fi, USB, Ethernet
Paper SizesLetter, Legal, 4"x6", 5"x7", 8"x10"
Duplex PrintingAuto
Scanner TypeFlatbed
Display4.3" LCD Touchscreen
Paper CompatibilityPlain Paper, Photo Paper, Envelopes
Mobile PrintingAirPrint, Google Cloud Print, Canon PRINT app
Dimensions18.5 x 14.5 x 7.6 inches
Ink TypeIndividual Ink Cartridges (PGBK, BK, C, M, Y, GY)

Summary

Basic Operation

Handling Paper, Originals, Ink Tanks, Multi-purpose Tray, Memory Card, etc.

Replacing Ink Tanks

Instructions on how to replace ink tanks when they are empty or low.

If Printing Is Faint or Uneven

Maintenance Procedure

Steps to perform maintenance when print results are blurred or uneven.

Printing the Nozzle Check Pattern

Instructions on printing the nozzle check pattern to identify print quality issues.

Examining the Nozzle Check Pattern

Guide on how to interpret the nozzle check pattern to diagnose print quality problems.

Cleaning the Print Head

Procedure for cleaning the print head to resolve faint or uneven print quality.

Deep Print Head Cleaning

Advanced cleaning procedure for the print head to resolve persistent print quality issues.

Aligning the Print Head

Automatic process to align the print head for improved print results.

Aligning the Print Head Manually

Manual procedure to align the print head when automatic alignment fails.

Performing Maintenance Functions from Your Computer (macOS)

Cleaning the Print Heads

Explains how to clean the print heads using the computer interface.

Adjusting Print Head Position

Instructions for adjusting the print head position via the computer.

Cleaning

Safety Precautions

Warning

Important warnings regarding product usage, fire, electric shock, and health.

Handling Precautions

Keeping Print Quality High

Tips to maintain optimal printing quality, preventing print head drying or clogging.

Main Components and Their Use

Using the Operation Panel

Explains how to use the printer's operation panel and touch screen.

LAN settings

Information about Paper

Supported Media Types

Lists various types of paper and media compatible with the printer.

Printing

Printing from Computer

Instructions for printing documents from a computer.

Printing from Smartphone/Tablet

Guides on printing photos and documents from smartphones and tablets.

Copying

Making Copies

Step-by-step instructions for making standard copies of documents.

Scanning

Scanning from Computer (Windows)

Instructions for scanning documents from a Windows computer.

Scanning from Computer (macOS)

Instructions for scanning documents from a macOS computer.

Frequently Asked Questions

Solve Problems

A comprehensive guide to troubleshooting various printer problems.

Network Settings and Common Problems

Network Communication Problems

Cannot Find Printer on Network

Steps to resolve issues where the printer cannot be found on the network.

Cannot Find Printer on Network

Cannot Find Printer on Check Printer Settings Screen During Setup (Windows)

Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Power Status

Are printer and network device (router, etc.) turned on?

Checks if the printer and network devices are powered on and ready.

If printer or network device is off:

Actions to take if the printer or network device is off.

If printer and network device are on:

Steps to take if printer and network devices are on but still not found.

Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's Wi-Fi Settings

Is printer set to allow wireless communication?

Verifies if the printer's wireless communication is enabled.

Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment

Is the printer connected to the wireless router?

Checks the printer's connection status to the wireless router.

Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's IP Address

Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wireless Router Settings

Check wireless router settings.

Guides on checking wireless router network settings for proper connection.

Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking LAN Cable and Router

Is LAN cable connected, and are printer and router on?

Verifies LAN cable connection and that printer/router are powered on.

Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's Wired LAN Settings

Is printer set to allow wired communication?

Checks if the printer is configured to allow wired network communication.

Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's IP Address

Is printer's IP address specified correctly?

Verifies if the printer's IP address is correctly specified and not in use elsewhere.

Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Security Software Settings

Disable block in firewall function temporarily.

Temporarily disables firewall to allow Canon software network access.

Cannot Proceed beyond Printer Connection Screen

Check1 Make sure USB cable is securely plugged in to printer and computer.

Verifies secure USB cable connection between printer and computer.

Check2 Follow procedure below to connect printer and computer again.

Re-establishes printer and computer connection, especially for macOS.

Check3 If you cannot resolve problem, follow procedure below to reinstall MP Drivers.

Steps to reinstall MP Drivers for Windows if connection issues persist.

Cannot Find Printer while Using Wi-Fi

Check2 Check the (Network status) icon on the touch screen.

Verifies the Wi-Fi status icon on the touch screen to diagnose connection issues.

Check4 Make sure printer and wireless router network settings match.

Ensures printer and router network settings (SSID, password) are identical.

Network Connection Problems

Printer Suddenly Stopped Working for Some Reason

Addresses situations where the printer unexpectedly stops functioning.

Printer Suddenly Stopped Working for Some Reason

Cannot Connect to a Printer via Wireless LAN (Wi-Fi)

Resolves issues when the printer cannot connect via Wi-Fi.

Cannot Connect to a Printer through Wireless Direct

Cannot Connect to a Printer via Wired LAN

Check1 Make sure the printer is turned on.

Ensures the printer is powered on for wired LAN connection.

Check2 Make sure the LAN cable is connected properly.

Verifies the proper connection of the LAN cable between printer and router.

Problems while Printing/Scanning from Smartphone/Tablet

Cannot Print/Scan from Smartphone/Tablet

Steps to resolve issues when printing or scanning fails from mobile devices.

Cannot Print/Scan from Smartphone/Tablet

Cannot Communicate with Printer while It Is in Wireless Direct

Check1 Check the power status of printer and other devices (smartphone or tablet).

Verifies power status of printer and mobile devices for Wireless Direct connection.

Printing Problems

Printer Does Not Print

Steps to resolve issues where the printer does not print.

Ink Does Not Come Out

Diagnoses and resolves issues with ink not being dispensed.

Paper Does Not Feed Properly/","No Paper" Error

Solutions for paper feeding errors or "No Paper" messages.

Printer Does Not Print

Check1 Make sure printer is turned on.

Ensures the printer is powered on and operational.

Ink Does Not Come Out

Check1 Make sure of the estimated ink levels in the ink tanks.

Checks ink tank levels and prompts for replacement if necessary.

Check2 Are the orange tape and plastic wrap still on the ink tank?

Verifies removal of protective tape and wrap from ink tanks.

Check3 Are the print head nozzles clogged?

Diagnoses clogged print head nozzles and guides through cleaning procedures.

Paper Does Not Feed Properly/"No Paper" Error

Check1 Make sure paper is loaded.

Verifies that paper is correctly loaded in the appropriate tray.

Printout Results Are Unsatisfactory

Lines Are Misaligned/Distorted

Check2 Perform print head alignment.

Guides through print head alignment to fix misaligned lines.

Paper Is Smudged / Printed Surface Is Scratched

Check1 Check paper and print quality settings.

Verifies paper and print quality settings to prevent smudging or scratches.

Check2 Check paper type.

Ensures the correct paper type is used for printing.

Check3 Correct curl before loading paper.

Instructions for correcting paper curl before loading to prevent smudging or jams.

Mechanical Problems

Printer Does Not Turn On

Steps to resolve issues when the printer does not power on.

Errors and Messages

An Error Occurs

General information on handling errors and troubleshooting messages.

Message (Support Code) Appears

Explains how to interpret and respond to error messages and support codes.

List of Support Code for Error

List of Support Code for Error (Paper Jams)

Specific support codes related to paper jam errors and their solutions.

1300

1303

1304

1313

Paper Is Jammed inside Printer

Note

Important note about stopping printing before removing jammed paper.

Important

Crucial warning about not touching the white belt (A) when clearing jams.

Check if jammed paper is under print head holder.

Checks for jammed paper under the print head holder and how to move it.

1000

1003

1401

1600

1660

1688

1689

Cause

Explains cause 1689 (printer detected ink out condition).

What to Do

Instructions to replace ink tank and disable ink level detection.

1700

1890

2110

4103

5011

5012

5100

5200

5B00

6000

C000

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