cantaloupe ePort G10-S

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Summary

Tools Required for Installation

Installation Procedures for the G10-S ePort

Kit Contents

Lists all items included in the G10-S ePort kit, including hardware and documentation.

Before You Start

Advises reading instructions and planning the installation location for the Telemeter.

RSSI Signal Strength Testing Procedure

RF;Card Swipe Reader Installation

Machine with a Second Opening for Bill Acceptor

Details mounting the Card Reader when the machine has a second opening for a bill acceptor.

Machine without a Second Opening for Bill Acceptor

Describes mounting the Card Reader on the outside surface of the vending machine.

Machine with POS Window Above Bill Acceptor

Explains installing the Card Reader with a Security Plate when a POS window is present.

Machine Requires Spacer for Card Reader

The Cantaloupe ePort G10-S is a comprehensive payment solution designed for vending machines, enabling the acceptance of credit/debit transactions via card swipe or RF technology. This quickstart guide provides detailed instructions for installation, signal strength testing, and verification, ensuring proper setup and functionality.

Function Description:

The ePort G10-S Telemeter acts as the central hub for payment processing in vending machines. It integrates with the machine's existing MDB (Multi-Drop Bus) interface, allowing it to communicate with the machine control board and payment devices. The system supports both credit/debit card transactions and RF technology payments, catering to a wide range of customer preferences. Additionally, the G10-S has interfaces for Coin Pulse systems and a serial interface for PC-based systems, offering flexibility in different vending environments. In both Coin Pulse and Serial Modes, parameters can be modified to meet specific design requirements. The device is equipped with an LTE wireless modem for cellular connectivity, enabling remote data reporting and transaction processing. The associated Card Reader (Bezel) facilitates the physical interaction for card swipes and tap-to-pay functions.

Important Technical Specifications:

Telemeter Model: G10-S Telemeter with wireless modem installed (#VVWUT0101903)
Card Reader Model: Card Reader (Bezel) (#V8SUK1235003)
Mounting Hardware: Four, 8-32 x 3/8" screws for mounting the reader; three self-drilling screws (#DCHZDHH62006) for the telemeter.
Antennas: Two Magnetic Red Base Antennas (#V8WUP0101290)
Cables: Bezel Adapter Cable (#V6SUC1435003), DEX Cable, MDB Cable, Card Reader Cable.
Power Requirements: The ePort must be plugged into the MDB bus ahead of any Bill Recycler to receive enough power to function properly.
Connectivity: LTE wireless modem for cellular network connection.
Interfaces: MDB vending interface, Coin Pulse systems, serial interface for PC-based systems.
Compliance: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device may not cause harmful interference, and 2) This device must accept any interference received, including interference that may cause undesired operation.

Usage Features:

Payment Acceptance: Accepts credit/debit transactions via card swipe or RF (tap) technology.
Mobile Wallet Ready: The Card Reader indicates "MOBILE WALLET READY" for compatible transactions.
User Interface: The Card Reader display shows "Swipe or Tap to Begin" when ready for transactions.
Signal Strength Indicator: The G10-S Telemeter features LEDs (RED, YELLOW, GREEN, BLUE) that indicate signal strength during RSSI testing. The Card Reader display also shows CSQ: XX, YY (signal strength and Bit Error Rate).
Remote DEX Reporting: The DEX cable allows for remote DEX reporting when connected to the vending machine's DEX port.
Flexible Installation: Offers multiple installation methods for the Card Reader based on machine design:
- Machines with a second opening for a bill acceptor.
- Machines without a second opening for a bill acceptor (surface mount).
- Machines with a POS window above the bill acceptor (requires a Security Plate, sold separately).
- Situations requiring a spacer for proper card swipe clearance (spacer and longer screws available separately).
Telemeter Mounting Options: Can be mounted using self-tapping screws or Velcro strips, allowing for flexible placement within the vending machine cabinet or door.

Maintenance Features:

RSSI Signal Strength Testing: A crucial pre-installation step to determine optimal antenna placement and ensure acceptable cellular signal strength. This involves connecting the telemeter and antennas, placing them in the planned location, and observing LED indicators and Card Reader display for signal quality (CSQ: XX, YY).
Troubleshooting Checklist: Included in the kit (#V8VUD1101435) to assist with diagnosing and resolving common issues.
RMA Procedure Sheet: Provided (#UXXUD0101552) for guidance on returning defective units.
Customer Support: Cantaloupe Customer Care is available for technical support, additional parts, information, and pre-authorization forms (Phone: 888.561.4748, Email: customerservice@cantaloupe.com).
Activation Documents: Requires a signed ePort Connect Services Contract and a bank account assigned to the device to accept credit card transactions. Activation documents can be obtained by contacting Customer Care.
Installation Planning: Emphasizes reading instructions thoroughly and planning installation to ensure ease of access and prevent interference with moving parts in the vending equipment.
Cable Management: Recommends tying antenna cables to the nearest cable from the telemeter to maintain an organized and secure installation.
Connection Verification: Post-installation, users are instructed to power up the machine, observe Telemeter LEDs (blinking green indicates initialization), and check the Card Reader display ("Swipe or Tap To Begin") to verify proper setup and connectivity. A test vend is recommended.
Record Keeping: Advised to record the ePort G10-S Telemeter serial number and vending machine ID for accounting purposes.

The ePort G10-S is a robust and adaptable solution designed to modernize vending machine payment systems, offering convenience for customers and efficient operation for vendors.