Castle Stoves, Division of Ardisam ǀ 1160
8
th
Avenue, Cumberland WI 54829 ǀ 1-800-345-6007 ǀ info@castlestoves.com
TROUBLESHOOTING GUIDE
Always follow your operator’s manual for instructions on how and when to clean your stove.
Most problems with pellet stoves are solved with a thorough cleaning.
Select and use only wood pellets that are dry and free from dirt and debris. Dirty or damp fuel
will adversely affect the operation and performance of the unit.
Diagnostics. Your Castle Stove’s controller comes equipped with an on-board diagnostics option
that will let you test some components of your stove. Please see your operator’s manual for
instructions.
Never perform cleaning or maintenance on a hot stove. Please allow unit to cool for a
minimum of two hours.
Never perform service with power supplied to the unit. Please unplug unit prior to servicing.
Before calling customer service or an authorized service center, PLEASE CLEAN your pellet
stove, fans and pipes thoroughly. In most cases, a proper and thorough cleaning will solve the
issue.
If after you have thoroughly cleaned your stove according to the operator’s manual and you
have followed the troubleshooting guide below, and your stove is still not working properly,
please call Customer Service at 800-345-6007.
Control reads out of fuel, check burn pot. Add
fuel to the hopper.
If the hopper is full, relight. If it continues to give
that signal, then enter the diagnostic area of the
controller. A circle next to “NTC1” should be
highlighted. If not, replace the 52C proof of fire
switch. Check pigtail leads, replace spade
terminals as necessary.
The room fan can be tested by highlighting the
circle next to “Blower”. Allow stove to cool and
restart.
Check exhaust pipe for obstructions.
Increase blower voltage, through controller, in
each stall.
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