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5.2 Important information for use
5.2.1 Important integrator co-operation obligations
• The installation instructions as described in the system manual must be followed,
particularly in view of mechanical, electrical and operational guidelines (ESD-
electrical grounding).
• Check the integrity of the Terminal. Check if the Terminal shows damage and
manipulation and the seal is unbroken. If you detect damage, tampering or a broken
seal do not operate the Terminal. Contact the support at profiline@de.ccv.eu.
• Important! Please ensure that the terminal is connected, configured and tested so as
to execute updates via remote maintenance server TKS. Please also ensure
possibility that updates can be initiated via the vending machine interface or the
network-provider. In installation lacking a network connection where remote
maintenance is not possible, it must be ensured that the integrator carries out on-site
updates using Terminal Supervisor 3 or USB and that additional costs will occur.
• It must be ensured that software tools (Terminal Supervisor 3, Updatempp, etc.) are
regularly updated. The current versions are available from the CCV download server.
(https://download.ccv-deutschland.de)
• CCV points out that regular operational and security relevant updates could be
required. Not carrying out these updates can lead to loss of approval and/or
malfunction. CCV notifies of necessary updates in an appropriate time of period via
release-notes. The provision of updates during the guarantee period is free. CCV is not
liable for malfunctions or damage caused by lack of maintenance updates or
maintenance errors due to the customer.
• CCV supports you during the initial installation of the product into vending- or other
machine, and recommends a joint check of your vending-machine/terminal integration
on-site prior to piloting, so that typical problems can be eliminated in advance. Please
contact you reseller or CCV directly for details of this.
• Following expiry of the warranty period it is possible to purchase software-updates or
a part of a previously contracted software maintenance contract. Necessary updates
are documented in the release-notes. Software-updates are generally only available
for a fee. Further details are available in consultation with your sales partner.
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