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CenturyLink Business User Manual

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Choice Business/Business Plus
Business Voice Services
USER GUIDE
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CenturyLink Business Specifications

General IconGeneral
BrandCenturyLink
ModelBusiness
CategoryVoicemail
LanguageEnglish

Summary

Welcome to Your CenturyLink Business Services

Helpful Hints and Commands

Calling the Update Center

Setup and access for CenturyLink Update Center features and security codes.

Using the FLASH Command

Instructions on how to use the FLASH command or switchhook.

Business Voice Mail Features

Setting Up Your Mailbox

Step-by-step guide to setting up your Business Voice Mailbox and greetings.

Listening to Voice Messages

Instructions for accessing and managing voice messages using keypad commands.

Caller ID and Call Rejection

How to Use Caller ID

Explanation of how the Caller ID feature displays incoming caller information.

Anonymous Call Rejection

Automatically reject calls from blocked or private numbers.

Call Forwarding Capabilities

Basic Call Forwarding

Instructions for forwarding calls from your office phone to another number.

Remote Access Forwarding

How to set up or change call forwarding remotely from any touch-tone phone.

Call Waiting Options

Using Call Waiting

How to handle incoming calls while already on another call.

Temporarily Turn Off Call Waiting

Methods to disable Call Waiting temporarily during calls or new calls.

Selective Call Waiting/ID Setup

Configure alerts for specific callers and identify them with Caller ID.

Advanced Calling Features

3-Way Calling

Hold conference calls with two other people simultaneously.

Call Transfer

Redirect incoming calls to another number or set up a conference.

Hunting Feature

Automatically routes busy lines to available lines in a hunt group.

Additional Calling Services

Unistar® Repair Service

Information on inside telephone wire and jack repair service.

411 Directory Assistance

Access directory assistance for phone numbers and addresses with included calls.

Last Call Return

Automatically redial the last incoming call received.

Call Management and Security

Custom Ringing

Identify and route incoming calls using unique ring patterns.

Dial Lock®

Control outgoing call usage by blocking specific number types.