Do you have a question about the Chase-durer CDW-0025 and is the answer not in the manual?
This document is a user manual for Chase-Durer timepieces, providing information on their limited warranty, instruction, and care guidelines.
Chase-Durer timepieces are designed to provide accurate timekeeping and may include various complications beyond basic time and date display. The watches are available with different movement types:
The manual highlights various watch complications that may be present on Chase-Durer timepieces, displayed on sub-dials, indicators, counters, or zones:
Chase-Durer watches are water resistant to varying degrees, adhering to ISO standards:
Many watches feature a screw-down crown to prevent water infiltration. To adjust time/date, the crown must first be unscrewed counterclockwise until it springs open, then pulled out to the first or second click stop position. After adjustment, it must be pushed in and screwed back tightly to maintain water resistance and warranty. Exposure to chemicals and extreme temperatures (like saunas or hot tubs) can compromise water resistance.
The watch crown has three positions for setting:
Always remove the watch from the wrist before adjusting the crown to prevent damage.
Chase-Durer timepieces come with a three (3) year limited manufacturer's warranty covering manufacturing defects in material and workmanship from the original purchase date through an authorized retailer. The warranty covers hands, dial, markers, and watch movement. It does not cover the crystal, crown, strap, bracelet, battery, or damage from unauthorized/improper use, service, accident, impact, negligence, or normal wear and tear. Water intrusion due to accident, improper use, or negligence is not covered.
For warranty claims or service, watches should be sent to an authorized repair center. A flat rate of $28.00 USD is charged for service evaluation and return shipping. Payment can be made via money order, check, or credit card. Gift boxes and exotic straps should not be included with the watch shipment. The product owner is responsible for shipping costs to and from the service center. If a watch is not covered under warranty, repair costs will be charged. Each repair is covered by a one-year warranty.
The warranty is invalid if the timepiece is serviced by an unauthorized repair center or purchased from an unauthorized retailer. Any additional warranty offered by an individual retailer is their sole responsibility. The limited warranty is valid only with a valid and completed warranty card and dated proof of purchase.
For a list of authorized service centers and specific instructions, customers should visit www.chasedurerwatch.com and complete the online service request form. The website also provides specific instruction manuals for different watch models, which can be found by searching the model number engraved on the case back.
The manual also states that any claims related to the warranty or purchase must be brought in the purchaser's individual capacity, not as a class action. Disputes are governed by the laws of Florida, USA. In case of contradiction between the booklet and website translations, the English version controls.
Information on bands, bracelets, and other accessories can be found at www.chasedurerwatch.com. When sending a watch for service, only the watch case should be sent; gift boxes and exotic straps (alligator, crocodile, snake, ostrich, fish, stingrays, salmon) should be removed due to shipping restrictions. Genuine leather, synthetic, leather embossed straps, and metal bands are excluded from this policy and can remain attached.
| Brand | Chase-durer |
|---|---|
| Model | CDW-0025 |
| Category | Watch |
| Language | English |