Customer Assistance and Information ...............8-2
Customer Satisfaction Procedure ......................8-2
Online Owner Center ......................................8-4
Customer Assistance for Text Telephone
(TTY) Users ...............................................8-5
Customer Assistance Offices ............................8-5
GM Mobility Reimbursement Program ................8-6
Roadside Assistance Program ..........................8-6
Scheduling Service Appointments .....................8-8
Courtesy Transportation Program ......................8-9
Collision Damage Repair ................................8-10
Reporting Safety Defects ................................8-13
Reporting Safety Defects to the United States
Government ..............................................8-13
Reporting Safety Defects to the Canadian
Government ..............................................8-14
Reporting Safety Defects to General Motors .....8-14
Service Publications Ordering Information .........8-14
Vehicle Data Recording and Privacy ................8-15
Event Data Recorders ...................................8-16
Navigation System ........................................8-17
Radio Frequency Identification (RFID) ..............8-17
Radio Frequency Statement ...........................8-17
Section 8 Customer Assistance Information
8-1
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