Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text
Telephone (TTY) Users ................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Program for Persons
with Disabilities ...........................................7-5
Roadside Assistance Program ..........................7-6
Courtesy Transportation ...................................7-7
Vehicle Data Collection and Event
Data Recorders ..........................................7-9
Reporting Safety Defects ................................7-10
Reporting Safety Defects to the
United States Government ..........................7-10
Reporting Safety Defects to the
Canadian Government ................................7-11
Reporting Safety Defects to General Motors .....7-11
Service Publications Ordering Information .........7-11
Section 7 Customer Assistance and Information
7-1
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