Chevrolet Sonic 2018 - Page 310

Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-11373973) -
2018 - crc - 5/15/17
Customer Information 309
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 309
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 311
Customer Assistance for Text
Telephone (TTY) Users . . . . . 312
Online Owner Center . . . . . . . . . 312
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 313
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 313
Scheduling Service
Appointments . . . . . . . . . . . . . . . 315
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 315
Collision Damage Repair . . . . . 316
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 318
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 319
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 319
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 320
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 320
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 321
Event Data Recorders . . . . . . . . 321
OnStar . . . . . . . . . . . . . . . . . . . . . . . 322
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be