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Citizen Citrea - FREQUENTLY ASKED QUESTIONS (FAQ); Connection and Alert Troubleshooting

Citizen Citrea
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1. Mobile App search for the smartwatch failed
It is recommended to update VeryFit to the
latest version.
It is recommended to close all programs, restart
the Bluetooth, and then connect.
Confirm whether the mobile phone system meets
Android 6.0 or iOS 9.0 or above.
2. The smartwatch received no alerts, text
messages or phone calls
You need to turn on the SNS Alert and the Call
Alert in the App, and synchronize to the
smartwatch.
iPhone needs to be paired with the
smartwatch via Bluetooth. (Please check the
column of PAIR for details)
You need to keep your smartwatch connected to
Bluetooth.
3. Bluetooth is often disconnected
If the distance between the smartwatch and the
mobile phone is too far, the smartwatch does not
connect to the mobile phone. Please keep close
to the smartwatch when you are connecting.
FAQ

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