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Clou EC20 - Battery Maintenance; Troubleshooting

Clou EC20
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Maintenance:
Cleaning
If stains appear on the surface of your scooter, rub them with a soft and damp cloth.
In case of stubborn stains, you can first scrub with a soft cloth soaked in toothpaste,
then rub with a soft,damp cloth. Never clean with alcohol, gasoline or other corrosive
or volatile chemical solvents. This may damage the appearance and structure of the
vehicle. It is also forbidden to use a pressure washer to clean your scooter, you may
be subjected to electric shock or serious damage to your vehicle.
Storage
You must store your vehicle in a room away from heat and moisture. Prolonged
exposure to the sun or heat can accelerate the aging of your scooter and shorten
battery life.
Battery maintenance
Please do not expose the batteries to an environment higher than 50 ° C or lower
than 20 ° C (eg do not leave the battery in the trunk of your car), this could cause
ignition of the batteries or significant damage to your drums. To prevent the battery
from being discharged, try recharging it regularly and not waiting for it to discharge
completely. To make the best use of battery life, it is recommended to use it at normal
temperatures. Below 0 ° C, the battery life drops sharply. When the battery is full,
charging is available up to 90-120 days in pause mode. If the battery is not full,
charging is available up to 20-50 days in pause mode. It is important not to leave the
discharged battery for too long as this could cause serious damage.
4.
Troubleshooting
Problem
Cause
Solution
The E-Scooter is
smelling burned or
is very hot.
The battery is damaged or
overheated.
Do not touch the battery. Bring
the scooter to a service centre.
The battery is
leaking.
The battery is damaged or
overheated.
Do not touch the battery or the
leakage. Bring the scooter to a
service centre.
The E-Scooter is
running slow or
sluggishly.
The battery is low,
damaged or overheated.
Do not touch the battery. Contact
a service shop on whether to
charge the battery or bring the
scooter to the service centre.