Page 23 Troubleshooting & Support
English
The player does not turn on.
Ensure that the player is fully charged. Try
charging the player overnight ( hours).
Reset the player (use a paper clip to gently press
the Reset button on the rear of the player) and
try again.
The buttons do not work.
Reset the player (use a paper clip to gently press
the Reset button on the rear of the player) and
try again.
I cannot transfer les to the player.
Ensure that your computer is running a sup-
ported operating system.
If using a USB extension cable, ensure that it is
securely attached to the player and the PC, or
try using another USB cable.
Ensure that the player’s memory capacity is not
full.
There is no sound during playback.
Check the volume level.
Ensure that the headphones are attached
securely to the player.
The sound quality of the music is poor.
Try playing the le on your computer. If the
sound quality is still poor, try downloading the
le again or re-encoding the le yourself.
Ensure that the bit rate of the le is not too low.
The higher the bit rate of the le, the better it
will sound. The minimum recommended bitrate
is kbps for MPs and kbps for WMAs.
Try lowering the volume of the player.
Ensure that the headphones are attached
securely to the player.
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