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Problem Cause Possible Solution
Sound processor
does not work
Sound processor is
not turned on.
Turn on sound processor.
Battery door is not
completely closed.
Gently close the battery door completely.
Dead battery. Replace battery.
Battery inserted wrong
way.
Make sure battery is inserted correctly.
Audio accessory
programme active and no
accessory connected.
Check programme setting.
Both indicators
flashing
Programming mode
enabled.
Remove and insert battery.
Redness or soreness
around the
abutment
Keep the abutment site completely clean,
using the soft abutment cleaning brush and/or
abutment cleaning wipe.
Apply a mild antimicrobial cream (provided by
clinic) if necessary.
Contact your clinic or hearing care centre if
redness and/or soreness persists.