FAQ
The following FAQ is about direct thermal printers， Please refer to the FAQ
if you have same problems. If you need further help, please contact us to get
5 stars service.
Customer Service：service1@kcomer.com
Q.Why I can't install the driver in my MAC computer?
A.If there is a error when installing the driver "pkg can’t be opened because it is from uni-
dentified developer". Please don't worry, our software is safe and you need to allow
the mac-os to finish the installation.
1.Go to the Security & privacy
2.Select to allow the 'label printer.pkg' in the option pointed.
Q. Why the printer come out blank labels?
A. Please check you have used the correct label- direct thermal label, place the thermal
label correctly.
if you have used the printer for a long time, please make sure no foreign matter blocking
the print head, it is necessary to clear the printer head regularly.
Q. What should I do if paper jam?
A. There are three reasons that cause paper jam: The label quality is not good or the
label is not placed properly; The print head and rubber roller are dirty and sticky;The
print head is overheated.
I suggest these actions to deal with:
1.Make sure the label is placed properly,2.Clear print head and rubber if it is dirty.3.print-
er need stop work if print head is overheated.
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