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Comm NEXGO N86 - User Manual

Comm NEXGO N86
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POS Terminal for Android™
NEXGO N86
®
USER
GUIDE
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Summary

Welcome and Introduction

Welcome to Your New Terminal

Expresses gratitude for choosing the terminal and outlines its features and benefits.

User Guide Importance

Emphasizes the importance of keeping the user guide for reference and troubleshooting.

Terminal Overview

NEXGO N86 Terminal Components

Provides a visual diagram labeling the key physical components of the NEXGO N86 terminal.

Essential Operations Guide

Terminal Power Management

Instructions on how to turn the terminal on, off, and put it into sleep mode.

Card Processing Methods

Explains how to use Contactless and Chip & PIN cards with the terminal.

Magnetic Stripe Card Usage

Details the correct procedure for swiping a magnetic stripe card.

Processing a Sale Transaction

Step-by-step guide on how to process a sales transaction using the terminal.

Voiding a Transaction

Instructions on how to cancel a transaction that was made in error.

Processing a Refund

Guide on how to process a refund for a previously settled transaction.

Mail Order;Telephone Order (MOTO) Processing

Steps for processing Mail Order/Telephone Order transactions.

Settling the Transaction Batch

Procedure for settling the terminal's batch of transactions.

Accessing Android Settings Menu

Instructions to access and navigate the terminal's Android settings.

Charging and Battery Status

Explains how to charge the terminal and check its battery status.

Wi-Fi Network Setup

Step-by-step guide for connecting the terminal to a Wi-Fi network.

Common Tasks

Network Connectivity Testing

How to check Wi-Fi and SIM network connectivity status.

Terminal Power Cycling

Instructions for powering off and restarting the terminal.

Terminal Reports and Audits

Overview of available reports like reprints and audits.

Reprinting Specific Receipts

How to reprint the last invoice or a specific receipt by invoice number.

Printing Transaction Audits

How to print daily, all, or date-range specific transaction audit summaries.

Transaction Response Codes and FAQs

Decline Response Code Reference

A list of common decline codes and their meanings for transaction errors.

Frequently Asked Questions

Common questions and answers regarding terminal usage, setup, and issues.

Troubleshooting Terminal Unresponsiveness

Steps to resolve an unresponsive terminal.

Broadband Change Impact

Guidance on how changing broadband affects terminal connectivity.

Ordering Receipt Paper Rolls

Instructions on how to order new receipt paper rolls.

Terminal Access Security Procedures

Advice on handling unauthorized access claims to the terminal.

Identifying Terminal Tampering

How to identify potential tampering with the terminal device.

PCI DSS Compliance Overview

Explanation of Payment Card Industry Data Security Standards.

Achieving PCI Compliance

Information on PCI compliance requirements and how to achieve it.

Quick Settings Panel

Accessing and Using Quick Settings

How to access and use the quick settings panel for common adjustments.

Android Settings Menu Navigation

General Settings Menu Access

Steps to access and navigate through the terminal's Android settings.

Key Android Settings Overview

Overview of common Android settings like network and data usage.

Display and Brightness Adjustments

How to adjust screen brightness, wallpaper, and font size.

Battery Management Options

How to manage battery settings, view percentage, and use battery saver.

Security, Location, and Privacy

How to set screen lock and manage privacy settings like location.

Date and Time Configuration

How to configure automatic date/time and 12/24 hour clock formats.

Receipt Roll Replacement

Step-by-Step Roll Change Guide

Step-by-step visual guide for replacing the receipt paper roll.

Proper Paper Tearing Technique

Guidance on how to properly tear off the receipt paper.

Charging Base Usage

Benefits of the Charging Base

Information on using the charging base for convenient, all-day terminal power.

Customer Support Contact Information

Contact details for customer support regarding the terminal.

Fraud and Chargeback Prevention

Authorization vs. Payment Guarantee

Explains limitations of transaction authorization and potential chargebacks.

Automatic Batch Settlement Process

Details on automatic terminal settlement times and requirements.

Prohibited Transaction Types

Guidelines on prohibited transaction types to avoid chargebacks.

Mail Order;Telephone Order (MOTO) Risks

Warnings and advice for high-risk MOTO transactions.

Common Causes of Chargebacks

Lists common reasons leading to transaction chargebacks.

Refund Processing Guidelines

Rules and restrictions for processing refunds on the terminal.

Fraud and Chargeback Support

Contact details for customer support regarding fraud and chargebacks.

Comm NEXGO N86 Specifications

General IconGeneral
Display Size5.5 inches
RAM2 GB
Storage16 GB
Battery5200 mAh
Operating SystemAndroid
Communication4G, 3G, 2G, WiFi, Bluetooth
Camera5 MP
ProcessorQuad-core
ConnectivityUSB
Payment OptionsNFC, Magnetic Stripe, Chip Card
SecurityPCI PTS 5.x
Card ReaderMagnetic stripe card, IC card, Contactless card