CS 5500 Operator’s Guide 8
Troubleshooting
Why are fax calls being transferred to my telephone and/or
answering machine?
If the CS 5500 is in the Semi-Automatic mode, it will wait
for you or your answering machine to answer a call before
it transfers calls to the
FAX/MODEM port.
If the CS 5500 is in the Automatic mode, these are calls
that did not produce transfer tones.
See "Answering incoming calls" for transferring
instructions.
Why can't I receive faxes when I'm away from the CS 5500?
(When an answering machine is connected to the CS 5500.)
Check the following settings and procedures:
1. Instruct callers to press #11 to send a fax.
2. Make sure you left 4 seconds of recorded silence (only
when using the Semi-Automatic mode) before
recording the outgoing message you use on your
answering machine.
3. Set your fax to answer on 1 ring.
4. Set your answering machine to answer on 2 rings.
Why don't fax calls transfer to the fax when I answer the
phone?
Some fax machines do not produce fax tones, therefore,
when you receive this type of call, press #11 on your tone
phone, and then hang up.
Why don't fax calls transfer to the fax when my answering
machine answers a call (CS 5500 is in the Semi-Automatic
mode)?
You may not have the 4 second silence at the beginning of
your answering machine announcement message. If you
do, contact Customer Service for more information.
The LED doesn't light on the CS 5500, what should I do?
1. Check your power connection. If power is connected
properly, make sure that you are using a 12 volt AC
power adapter.
2. Verify that the phone line is properly connected to the
LINE IN port.
I don't have dial tone with the phone(s) connected to the
CS 5500, what should I do?
Check all of the phone line connections and repair or
replace any damaged cables.
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