Compaq Customer Support A-1
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
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appendix
A
C
OMPAQ
C
USTOMER
S
UPPORT
Preparing for a Technical Support Call
If you cannot solve a problem using the troubleshooting tips in
Chapter 12 and the online Troubleshooting help, you may need to
call technical support. To receive the fastest possible solution
when you call, follow the instructions in Chapter 10 to run the
Compaq diagnostics utilities and have the following available
when you call:
■
The computer
■
Serial number on the bottom of the computer
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages that occurred
■
Hardware configuration
■
Type of printer connected
■
Hardware and software you are using
■
Product identification number (PIN), which you entered when
you set up the computer. (Click Start Æ Settings Æ Control
Panel Æ System Æ General tab. Your PIN number is below
your name.)
■
Printed error message log from Computer Checkup (TEST), or
a list of the devices and error messages received
■
Configuration settings in View System Information
(INSPECT), including contents of the system files
NOTE:
If you take your computer to a Compaq authorized reseller,
dealer, or service provider for service, remember to provide the
power-on and setup passwords if they are set.
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