Desktop Management Guide www.hp.com 5
Desktop Management Guide
❏ Microsoft Windows XP Professional or Home Edition
migration
❏ System deployment
❏ Personality migrations
■ Help Desk and Problem Resolution
❏ Managing help desk tickets
❏ Remote troubleshooting
❏ Remote problem resolution
❏ Client disaster recovery
■ Software and Operations Management
❏ Ongoing desktop management
❏ HP system SW deployment
❏ Application self-healing
For more information and details on how to download a
fully-functional 30-day evaluation version of the Altiris solutions,
visit
http://h18000.www1.hp.com/im/prodinfo.html#deploy.
On selected desktop and notebook models, an Altiris management
agent is included as part of the factory loaded image. This agent
enables communication with the Altiris Development Solution which
can be used to complete new hardware deployment or personality
migration to a new operating system using easy-to-follow wizards.
Altiris solutions provide easy-to-use software distribution
capabilities. When used in conjunction with System Software
Manager, or HP Client Manager Software, administrators can also
update ROM BIOS and device driver software from a central console.
For more information, visit
http://h18000.www1.hp.com/im/index.html
.
System Software Manager
System Software Manager (SSM) is a utility that lets you update
system-level software on multiple systems simultaneously. When
executed on a PC client system, SSM detects both hardware and
software versions, then updates the appropriate software from a
central repository, also known as a file store. Driver versions that
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