Compaq dc5800 - Microtower PC Troubleshooting Guide

ﻚﺗﺪﻋﺎﺴﻤﻟ ﻰﻠﻋ ﻞﺣ ﻞآﺎﺸﻤﻟا ﺮﺒﻋ ،ﺖﻧﺮﺘﻧﻹا ﺮﻓﻮﻳ ﻚﻟ HP Instant Support Professional Edition تاودأ ﺺﻴﺨﺸﺗ تاذ ﻞﺣ ﻲﺗاذ.
اذإ ﺖﺠﺘﺣا ﻰﻟإ لﺎﺼﺗﻻا ﻢﺴﻘﺑ ﻢﻋﺪﻟا ﻲﻓ HP، مﺪﺨﺘﺳا ةﺰﻴﻣ ﺔﺛدﺎﺤﻤﻟا ﺮﺒﻋ ﺖﻧﺮﺘﻧﻹا ـﻟ HP Instant Support Professional Edition.
ﻚﻨﻜﻤﻳو لﻮﺻﻮﻟا ﻰﻟإ HP Instant Support Professional Edition ﻰﻠﻋ ﻊﻗﻮﻤﻟا:
http://www.hp.com/go/ispe.
لﻮﺻﻮﻠﻟو ﻰﻟإ ثﺪﺣأ تﺎﻣﻮﻠﻌﻤﻟا ﺔﺻﺎﺨﻟا ﻢﻋﺪﻟﺎﺑ ﺮﺒﻋ ،ﺖﻧﺮﺘﻧﻹا ﺞﻣاﺮﺒﻟاو ﺞﻣاﺮﺑو ،ﻞﻴﻐﺸﺘﻟا مﻼﻋﻹاو ،ﻂﺸﻨﻟا ﺔﻋﺎﻤﺟو ءاﺮﻈﻧ ءاﺮﺒﺧو HP لﻮﺣ
،ﻢﻟﺎﻌﻟا ﻚﻴﻠﻋ لﺎﻘﺘﻧﻻا ﻰﻟإ ﺰآﺮﻤﻟا Business Support Center (BSC (ﻰﻠﻋ ناﻮﻨﻌﻟا
http://www.hp.com/go/bizsupport.
اذإ ﺢﺒﺻأ لﺎﺼﺗﻻا ﻢﻋﺪﻟﺎﺑ ﻲﻨﻔﻟا ًا ﺮ ﻣ أ ًﺎ ﻳ ر و ﺮ ﺿ لﻮﺼﺤﻠﻟ ﻰﻠﻋ ،ةﺪﻋﺎﺴﻤﻟا ﻦﻜﻓ ًا ﺰ ه ﺎ ﺟ مﺎﻴﻘﻠﻟ ﺎﻤﺑ ﻲﻠﻳ ﺪآﺄﺘﻠﻟ ﻦﻣ ﺔﺠﻟﺎﻌﻣ ﻚﺒﻠﻃ ﺔﻘﻳﺮﻄﺑ ﺔﺤﻴﺤﺻ:
●
سﻮﻠﺠﻟا مﺎﻣأ ﺮﺗﻮﻴﺒﻤﻜﻟا ﺪﻨﻋ لﺎﺼﺗﻻا.
●
ﻞﻴﺠﺴﺗ serial number) ﻢﻗﺮﻟا ﻲﻠﺴﻠﺴﺘﻟا (ﺮﺗﻮﻴﺒﻤﻜﻠﻟ وProduct ID) فّﺮﻌﻣ ﺞﺘﻨﻤﻟا(، وserial number) ﻢﻗﺮﻟا ﻲﻠﺴﻠﺴﺘﻟا (زﺎﻬﺠﻟ
ضﺮﻌﻟا ﻞﺒﻗ لﺎﺼﺗﻻا.
●
ﺔﻴﻀﻤﺗ ﺾﻌﺑ ﺖﻗﻮﻟا ﻊﻣ ﻲﻨﻓ
ﺔﻧﺎﻴﺼﻟا ﻲﻓ فﺎﺸﻜﺘﺳا ﺄﻄﺨﻟا يﺬﻟا ىدأ ﻰﻟإ ثوﺪﺣ ﺔﻠﻜﺸﻤﻟا ﻪﺣﻼﺻإو.
●
ﺔﻟازإ ﺔﻳأ ةﺰﻬﺟأ ﺖﻤﺗ ﺎﻬﺘﻓﺎﺿإ ًا ﺮ ﺧ ﺆ ﻣ ﻰﻟإ مﺎﻈﻨﻟا.
●
ﺔﻟازإ ﺔﻳأ ﺞﻣاﺮﺑ ﻢﺗ ﺎﻬﺘﻴﺒﺜﺗ ًا ﺮ ﺧ ﺆ ﻣ.
●
ﻢﻗ ةدﺎﻌﺘﺳﺎﺑ مﺎﻈﻨﻟا ﻦﻣ" ﺔﻋﻮﻤﺠﻣ صاﺮﻗأ ةدﺎﻌﺘﺳﻻا ﻲﺘﻟا ﺖﻤﻗ ﺎﻬﺋﺎﺸﻧﺈﺑ وأ ﻢﻗ ةدﺎﻌﺘﺳﺎﺑ مﺎﻈﻨﻟا ﺔﻟﺎﺤﻠﻟ ﺔﻴﻠﺻﻷا ﺔآﺮﺸﻠﻟ ﺔﻌﻨﺼﻤﻟا ﻲﻓ HP Backup
and Recovery Manager) ﺞﻣﺎﻧﺮﺑ ةرادإ ﺦﺴﻨﻟا ﻲﻃﺎﻴﺘﺣﻻا دادﺮﺘﺳﻻاو
ﻦﻣ HP.(
ﻪﻴﺒﻨﺗ:يدﺆﺗ ةدﺎﻌﺘﺳا مﺎﻈﻨﻟا ﻰﻟإ ﻮﺤﻣ ﺔﻓﺎآ تﺎﻧﺎﻴﺒﻟا ةدﻮﺟﻮﻤﻟا ﻰﻠﻋ كﺮﺤﻣ صﺮﻘﻟا ﺖﺑﺎﺜﻟا .ﺪآﺄﺗ ﻦﻣ ﺦﺴﻧ ﺔﻓﺎآ تﺎﻔﻠﻣ تﺎﻧﺎﻴﺒﻟا ًﺎ ﻴ ﻃ ﺎ ﻴ ﺘ ﺣ ا ﻞﺒﻗ ﻞﻴﻐﺸﺗ
ﺔﻴﻠﻤﻋ ةدﺎﻌﺘﺳﻻا.
ﺔﻈﺣﻼﻣ:لﻮﺼﺤﻠﻟ ﻰﻠﻋ تﺎﻣﻮﻠﻌﻣ لﻮﺣ تﺎﻌﻴﺒﻤﻟا ﺔﻴﻗﺮﺗو تﻻﺎﻔﻜﻟا (Care Packs)، ﻚﻨﻜﻤﻳ لﺎﺼﺗﻻا ﺮﻓﻮﻤﺑ تﺎﻣﺪﺨﻟا وأ ﻞﻴآﻮﻟا ﻲﻠﺤﻤﻟا
ﺪﻤﺘﻌﻤﻟا.
تﺎﺤﻴﻤﻠﺗ ةﺪﻴﻔﻣ
اذإ ﺖﻬﺟاو ﻞآﺎﺸﻣ ﻲﻓ زﺎﻬﺟ ،ﺮﺗﻮﻴﺒﻤﻜﻟا وأ زﺎﻬﺟ ،ضﺮﻌﻟا وأ ،ﺞﻣاﺮﺒﻟا ﺐﺠﻴﻓ ﺔﻌﺟاﺮﻣ ﺔﻤﺋﺎﻘﻟا ﺔﻴﻟﺎﺘﻟا تﺎﺣاﺮﺘﻗﻼﻟ ﺔﻣﺎﻌﻟا ﻞﺒﻗ ذﺎﺨﺗا تاءاﺮﺟإ ىﺮﺧأ:
●
ﻖﻘﺤﺘﻟا ﻦﻣ ﻞﻴﺻﻮﺗ ﺮﺗﻮﻴﺒﻤﻜﻟا زﺎﻬﺟو ضﺮﻌﻟا ﺬﺧﺄﻤﺑ ﻲﺋﺎﺑﺮﻬآ ﺢﻟﺎﺻ.
●
ﻖﻘﺤﺘﻟا ﻦﻣ ﻦﻴﻴﻌﺗ حﺎﺘﻔﻣ ﺪﻳﺪﺤﺗ ﺔﻴﺘﻟﻮﻔﻟا) ﻲﻓ ﺾﻌﺑ تازاﺮﻄﻟا (ﻖﻓو ﺔﻴﺘﻟﻮﻔﻟا ﺔﺒﺳﺎﻨﻤﻟا ﺔﻘﻄﻨﻤﻠﻟ ﺚﻴﺣ ﺪﺟاﻮﺘﺗ )١١٥ ﺖﻟﻮﻓ وأ ٢٣٠
ﺖﻟﻮﻓ(.
●
ﻖﻘﺤﺘﻟا ﻦﻣ ﻞﻴﻐﺸﺗ ﺮﺗﻮﻴﺒﻤﻜﻟا ءﻮﺿو ﺔﻗﺎﻄﻟا ﺮﻀﺧﻷا.
●
ﻖﻘﺤﺘﻟا ﻦﻣ ﻞﻴﻐﺸﺗ زﺎﻬﺟ ضﺮﻌﻟا ﻪﺋﻮﺿو ﺮﻀﺧﻷا.
●
ﻖﻘﺤﺗ ﻦﻣ ءﻮﺿ ﺔﻗﺎﻄﻟا ﻲﻓ ﺔﻬﺟ ﺮﺗﻮﻴﺒﻤﻜﻟا ﺔﻴﻣﺎﻣﻷا ﺔﻓﺮﻌﻤﻟ ﺎﻣ اذإ نﺎآ ﺾﻣﻮﻳ نﻮﻠﻟﺎﺑ ﺮﻤﺣﻷا .ءاﻮﺿﻷا ﺔﻀﻣاﻮﻟا ةرﺎﺒﻋ ﻦﻋ زﻮﻣر ءﺎﻄﺧأ
كﺪﻋﺎﺴﺗ ﻰﻠﻋ ﺺﻴﺨﺸﺗ ﺔﻠﻜﺸﻤﻟا .لﻮﺼﺤﻠﻟو ﻰﻠﻋ ﺪﻳﺰﻣ ﻦﻣ ،تﺎﻣﻮﻠﻌﻤﻟا ﻊﺟار ﻖﺤﻠﻤﻟا ،أ
ﻞﺋﺎﺳر مﻼﻋﻹا ﺄﻄﺨﻟﺎﺑ رﺎﺒﺘﺧﻼﻟ ﻲﺗاﺬﻟا ﺪﻨﻋ ءﺪﺑ
ﻞﻴﻐﺸﺘﻟا ﻲﻓ ﺔﺤﻔﺻ ٤٧.
●
ﺔﻳﻮﻘﺗ ةءﺎﺿإ ﺔﺷﺎﺸﻟا ﺎﻬﻨﻳﺎﺒﺗو ﺔﻄﺳاﻮﺑ ﺮﺻﺎﻨﻋ ﻢﻜﺤﺘﻟا زﺎﻬﺠﺑ ضﺮﻌﻟا اذإ ﺖﻧﺎآ ﺔﺷﺎﺸﻟا ﺔﺘﻓﺎﺧ.
●
ﻂﻐﺿ يأ حﺎﺘﻔﻣ راﺮﻤﺘﺳﺎﺑ .اذإ رﺪﺻأ مﺎﻈﻨﻟا تﻮﺻ ،ﻪﻴﺒﻨﺗ ﻚﻟﺬﻓ ﻲﻨﻌﻳ نأ ﺔﺣﻮﻟ ﺢﻴﺗﺎﻔﻤﻟا ﻞﻤﻌﺗ ﻞﻜﺸﺑ ﺢﻴﺤﺻ.
●
ﻖﻘﺤﺘﻟا ﻦﻣ تﻼﻴﺻﻮﺗ ﺔﻓﺎآ تﻼﺒﻜﻟا ًﺎ ﺜ ﺤ ﺑ ﻦﻋ تﻼﻴﺻﻮﺗ ﺮﻴﻏ ﺔﻤﻜﺤﻣ وأ ﺮﻴﻏ ﺔﺤﻴﺤﺻ.
●
ﻪﻴﺒﻨﺗ ﺮﺗﻮﻴﺒﻤﻜﻟا ﻚﻟذو ﻂﻐﻀﺑ يأ
حﺎﺘﻔﻣ ﻰﻠﻋ ﺔﺣﻮﻟ ﺢﻴﺗﺎﻔﻤﻟا وأ ﻂﻐﻀﺑ رز ﻞﻴﻐﺸﺘﻟا .اذإ ﺮﻤﺘﺳا دﻮﺟو ﺮﺗﻮﻴﺒﻤﻜﻟا ﻲﻓ ﻊﺿﻮﻟا ،ﻲﻠﺣﺮﻤﻟا ﻚﻴﻠﻌﻓ
فﺎﻘﻳإ ﻪﻠﻴﻐﺸﺗ ﻂﻐﻀﺑ رز ﻞﻴﻐﺸﺘﻟا ةﺮﺘﻔﻟ ﻊﺑرأ ٍناﻮﺛ ﻰﻠﻋ ﻞﻗﻷا ﻢﺛ ﻪﻄﻐﻀﺑ ةﺮﻣ ىﺮﺧأ ةدﺎﻋﻹ ﻞﻴﻐﺸﺗ ﺮﺗﻮﻴﺒﻤﻜﻟا .اذإ ﻢﻟ ﻒﻗﻮﺘﻳ ﻞﻴﻐﺸﺗ ،مﺎﻈﻨﻟا
ﻚﻴﻠﻌﻓ ﻞﺼﻓ ﻚﻠﺳ ،ﺔﻗﺎﻄﻟا رﺎﻈﺘﻧﻻاو ﻊﻀﺒﻟ ،ٍناﻮﺛ ﻢﺛ ﻪﻠﻴﺻﻮﺗ ﻦﻣ ﺪﻳﺪﺟ .دﺎﻌﻴﺳو
ﻞﻴﻐﺸﺗ ﺮﺗﻮﻴﺒﻤﻜﻟا اذإ ﻢﺗ ﻦﻴﻴﻌﺗ ءﺪﺑ ﻞﻴﻐﺸﺘﻟا ﻲﺋﺎﻘﻠﺘﻟا ﺪﻨﻋ
عﺎﻄﻘﻧا ﺔﻗﺎﻄﻟا ﻲﻓ Computer Setup .اذإ ﻢﻟ ﻢﺘﺗ ةدﺎﻋإ ،ﻞﻴﻐﺸﺘﻟا ﻂﻐﺿﺎﻓ رز ﻞﻴﻐﺸﺘﻟا ءﺪﺒﻟ ﻞﻴﻐﺸﺗ ﺮﺗﻮﻴﺒﻤﻜﻟا.
●
ةدﺎﻋإ ﻦﻳﻮﻜﺗ ﺮﺗﻮﻴﺒﻤﻜﻟا ﺪﻌﺑ ﺖﻴﺒﺜﺗ ﺔﻗﺎﻄﺑ ﻊﻴﺳﻮﺗ ﻻ ﺪﻤﺘﻌﺗ ﻞﻴﺻﻮﺘﻟا ﻞﻴﻐﺸﺘﻟاو وأ رﺎﻴﺧ ﺮﺧﺁ .ﻊﺟار
ﻞﺣ ﻞآﺎﺸﻣ ﺖﻴﺒﺜﺗ ةﺰﻬﺟﻷا
ﻲﻓ ﺔﺤﻔﺻ ٣١ لﻮﺼﺤﻠﻟ ﻰﻠﻋ تادﺎﺷرإ.
ARWW تﺎﺤﻴﻤﻠﺗ ةﺪﻴﻔﻣ ٨

Compaq dc5800 - Microtower PC Specifications

General

Processor	Intel Core 2 Duo, Intel Pentium Dual-Core, Intel Celeron
Memory	Up to 8 GB DDR2 SDRAM
Graphics	Integrated Intel Graphics Media Accelerator 3100
Optical Drive	DVD-ROM, DVD+/-RW
Form Factor	Microtower
Expansion Slots	1 PCI, 2 PCIe x1, 1 PCIe x16
Audio	Integrated High Definition Audio
Network	Integrated Gigabit Ethernet
Ports	VGA, Serial, Parallel, PS/2, Audio in/out
Operating System	Windows Vista Business, Windows XP Professional
Power Supply	300W
USB Ports	8 USB 2.0 (2 front, 6 rear)