Table 1 Solving General Problems (continued)
Poor performance is experienced.
Cause Solution
Hard drive fragmented. Defragment hard drive.
Program previously accessed did not release Restart the computer.
reserved memory back to the system.
Virus resident on the hard drive. Run virus protection program.
Too many applications running. 1. Close unnecessary applications to free up
memory.
2. Add more memory.
Some software applications, especially games, are 1. Lower the display resolution for the current
stressful on the graphics subsystem application or consult the documentation that
came with the application for suggestions on
how to improve performance by adjusting
parameters in the application.
2. Add more memory.
3. Upgrade the graphics solution.
Cause unknown. Restart the computer.
Computer powered off automatically and the Power LED flashes Red two times, once every
second, followed by a two second pause, and the computer beeps two times. (Beeps stop after
fifth iteration but LEDs continue flashing).
Cause
Solution
Processor thermal protection activated:
1. Ensure that the computer air vents are not
A fan may be blocked or not turning.
blocked and the processor cooling fan is
running.
OR
2. Open hood, press power button, and see if
The heatsink is not properly attached to the
the processor fan spins. If the processor fan
processor.
is not spinning, make sure the fan's cable is
plugged onto the system board header.
3. If fan is plugged in, but is not spinning, then
replace the heatsink/fan assembly.
4. Contact an authorized reseller or service
provider.
Basic Troubleshooting
15
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