Installing a BIOS update ...................................................................................140
Downloading and installing other software .......................................................141
System recovery .................................................................................................................................142
Safeguarding your information ...........................................................................................142
Using System Restore .......................................................................................................142
Creating a restore point .....................................................................................142
Restoring to a restore point ...............................................................................143
Reinstalling applications ....................................................................................................143
Reinstalling applications from the hard drive ....................................................143
Reinstalling applications from discs ..................................................................143
Repairing the operating system .........................................................................................144
Reinstalling the operating system ......................................................................................145
Back up your system .........................................................................................145
Reinstall the operating system ..........................................................................146
Reinstalling device drivers and other software ..................................................................147
Update reinstalled software ..............................................................................147
14 Routine Care
Hardware maintenance ......................................................................................................................149
Battery pack .......................................................................................................................150
Disposing of a used battery pack ......................................................................................150
TouchPad and keyboard ....................................................................................................151
Display ...............................................................................................................................151
Drives .................................................................................................................................152
Using Disk Defragmenter ..................................................................................152
Using Disk Cleanup ...........................................................................................152
Regular tune-ups ................................................................................................................................153
Traveling and shipping .......................................................................................................................154
15 Troubleshooting
Quick checklist ....................................................................................................................................155
The computer will not start up. ...........................................................................................155
The computer screen is blank. ...........................................................................................156
The software is functioning abnormally. ............................................................................156
The computer is turned on, but is not responding. ............................................................157
The computer is extremely warm. .....................................................................................157
An external device is not working. .....................................................................................157
The computer cannot connect to a wireless local area network (WLAN). ........................158
Customer Care ...................................................................................................................................159
Preparing to contact Customer Care .................................................................................159
Contacting Customer Care by e-mail or telephone ...........................................................159
Taking the computer to a service partner ..........................................................................159
16 Electrostatic Discharge
Preventing electrostatic discharge .....................................................................................................161
Handling drives ..................................................................................................................161
Handling internal components ...........................................................................................161
Grounding methods ............................................................................................................................162
viii ENWW
Index....................................................................................................................................................................163
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