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Compaq SR1000 - User Manual

Compaq SR1000
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Warranty and
Support Guide
1 Year Parts Replacement on Hardware with Available Shipment
of Replacement Parts — The award-winning Easy Access Design
makes it easy!
1 Year Hardware Technical Support
IMPORTANT NOTE
At Hewlett-Packard we take pride in our ability to service your needs. We have specialists
available to help you with your technical support questions as they arise via the Web or
phone (see Contact Numbers chart within this document). We want to make sure that your
support needs are met and any issues resolved as quickly as possible.
The information in this document is subject to change without notice.
Before contacting Customer Support Center, it’s important to have the
following information handy. Please take a moment to write down your
product information for future reference.
Product Name: _________________________________________________________________
Model Name: __________________________________________________________________
Serial Number: _________________________________________________________________
Purchase Date: _________________________________________________________________
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Compaq SR1000 Specifications

General IconGeneral
BrandCompaq
ModelSR1000
CategoryLaptop
LanguageEnglish

Summary

Warranty and Support Overview

Key Warranty Features

Highlights 1-year parts replacement and 1-year hardware technical support.

Customer Support Preparation

Advises users to gather product information before contacting support.

Getting Help and Support

Support Channels Overview

Guides users through setup poster, web resources, and phone support.

International Contact Information

Provides phone numbers and operating hours for customer support in various countries.

Customer Welcome and Support

HP Support Promise

Assures customers of HP's commitment to providing help and resolving issues.

Getting Started and Registration

Directs users to setup posters and web registration for initial assistance.

Product Repair Options

Explains user-replaceable parts and service center arrangements for repairs.

Warranty Terms and Conditions

Warranty Exclusions and Limitations

Outlines limitations and exclusions to the warranty, including regional variations.

Scope of Limited Warranty

Defines what products are covered by the limited warranty and how it applies globally.

Warranty Period and Proof of Purchase

Explains how the warranty period is determined and the need for proof of purchase.

Warranty Exclusions and Liability

Exclusive Remedy for Defective Products

States the exclusive remedy for defective products, such as repair, replacement, or refund.

Warranty Exclusions

Lists specific conditions and damages that are not covered by the warranty.

Limitation of Liability

Defines HP's maximum liability and disclaims damages for lost profits, consequential damages, etc.

Data Backup Recommendation

Advises users to back up data regularly and remove personal information before service.

Types of Warranty Service

On-site Warranty Service

Describes the conditions and requirements for receiving on-site repair services.

Carry-in Warranty Service

Explains the process and user responsibilities for carry-in repair services.

Additional Warranty Services

Mail-in Warranty Service

Details the process for sending the product for repair via mail.

Customer Self Repair Warranty Service

Explains the service where HP ships replacement parts for user installation.

Options and Software Limited Warranties

Covers warranties for HP-branded options and software products.

Software Warranty and Support

Software Product Disclaimer

States that software is provided "AS IS" with disclaimers of warranties and limitations on liability.

Freeware Support

Clarifies that HP does not provide technical support for freeware; vendors provide support.

Contacting HP and Software License

Contacting HP for Support

Provides information on how to contact HP for product support and information needed.

End-User License Agreement (EULA)

Outlines the legal agreement governing the use of HP software products.

Software License Grant

Details the rights granted to the user for software product usage, storage, and copying.

End-User License Agreement Details

Software Transfer and Proprietary Rights

Covers terms for transferring software licenses and HP's ownership of intellectual property.

Warranty Disclaimers and Liability Limitations

Restates disclaimers of warranties and limitations on HP's liability for software.

EULA Legal Clauses

Export Laws and Applicable Law

Addresses compliance with export laws and specifies the governing law for the EULA.

Entire Agreement Clause

States that the EULA constitutes the complete agreement between user and HP.

Regulatory Compliance

Declaration of Conformity

Declares that the product conforms to various international safety and EMC standards.

Product Specifications Conformance

Lists specific safety, EMC, telecom, and radio standards the product meets.

Contact Information for Compliance

Provides contact details for regulatory compliance inquiries by region.

Operating Specifications

Environmental and Electrical Ratings

Details operating temperature, humidity, altitude, and electrical ratings for the PC.

Regulatory and Safety Information

Safety Warnings and Guidelines

Provides general safety warnings, including lifting precautions and electrical system connection advice.

ENERGY STAR Compliance

Explains the ENERGY STAR certification and its benefits for energy efficiency.

Telecom Compliance Statements

Includes specific statements for Australia and New Zealand regarding telecommunication network connections.

Safety Warnings and Precautions

AC Power Safety

Advises on safe practices for connecting the computer to AC power and using the voltage select switch.

Telephone Network Safety

Warns about potential electric shock from telephone networks and proper disconnection procedures.

Lithium Battery Caution

Alerts users about the risks associated with lithium battery replacement and disposal.

Product Safety and Installation

Laser Safety Information

Details the classification of CD/DVD drives as Class 1 Laser Products and safety precautions.

Antenna and Cable Grounding

Explains the importance of grounding external antenna or cable systems for surge protection.

Lightning and Power Line Safety

Advises on unplugging the product during lightning storms and avoiding proximity to power lines.

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