TROUBLESHOOTING
Problem
Possible Reason for Problem
Troubleshooting
If you continue to have problems, turn off the main power switch, unplug the power
cord from the electrical outlet and contact your retailer’s service department.
The massage chair is
connected to the power
supply but the remote
control is not working.
There are sounds
inside the massage chair
when it is being used.
The massage chair
becomes louder when
it is being used.
The massage chair
suddenly stops working
when it is being used.
The massage chair
will not extend, recline or
return to its upright position.
The remote control is
excessively hot.
The massage chair is not
returning to its restored
upright position.
The power cord and
electrical plug are
excessively hot.
The air pump, motor and mechanical
parts of your massage chair will make
various beeping & humming sounds.
Check to make sure the power switch
is turned on.
Check to make sure the plug is properly
connected to a working electrical outlet.
Check to make sure a fuse has not
burned out.
Check to make sure the “On/Off” key
on the remote control is on.
Check to make sure the power cord is
not damaged.
The massage time may be complete.
Check to make sure your home
has not lost its electricity.
Check to make sure your home
has not lost its electricity.
The massage chair may be overloaded
from extended use.
The massage chair may be overloaded
from extended use.
The massage chair may be overloaded
from extended use.
The massage chair may be overloaded
from extended use.
Check to make sure there are no
obstacles in the way.
The massage chair may be overloaded
from extended use.
Check to make sure the power cord is
not damaged.
Check to make sure there are no
obstacles in the way.
Turn on the power switch.
Reconnect the power plug to
a working electrical outlet.
Replace the fuse.
Turn the “On/Off” key on the
remote control to the “On” position.
If damaged, contact your retailer’s
service dept for a new power cord.
Turn off the massage chair and wait
until your electricity is restored.
Choose a new massage mode or
turn off your massage chair.
This is normal.
Turn off the massage chair for at
least 30 minutes.
Turn off the massage chair for at
least 30 minutes.
Turn off the massage chair for at
least 30 minutes.
Turn off the massage chair and wait
until your electricity is restored.
Turn off the massage chair for at
least 30 minutes.
Remove the obstacles.
Remove the obstacles.
Turn off the massage chair for at
least 30 minutes.
If damaged, contact your retailer’s
service dept for a new power cord.
22 21
PRODUCT SPECIFICATIONS
Model Number: 9900
Operating Voltage: AC100-120V
Power Consumption: 220W
Required Recline Clearance: 11 inches in front / 18 inches in back
Net Weight: 273 lbs Maximum Load Weight: 300 lbs
Assembled Massage Chair Upright Dimensions: L/51” x W/35.5” x H/51”
Assembled Massage Chair Reclined Dimensions: L/79” x W/35.5” x H/33.5”
WARRANTY
Visit Core Nine’s website at www.corenineusa.com to register
your massage chair. All massage chairs must be registered with a serial number
to activate the warranty policy. The serial number is located on the back of the
chair near the power switch.
Core Nine’s 9900 Recharge Massage Chair has a standard 2-year parts and
1-year in-home service warranty.
Consumers may contact their retailer for additional warranty and service
information.
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