Country Flame Catalytic BBF Series

Questions and Answers

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williamgonzalezAug 3, 2025
What to do if the glass gets dirty on my Country Flame Catalytic BBF?
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  Elizabeth AlvaradoAug 3, 2025
  If the glass on your Country Flame Stove gets dirty, it could be due to a few reasons. Wet wood produces more creosote, so using dry wood can help. Normal buildup can be cleaned with a damp cloth dipped in wood ashes. Avoid household glass cleaners and abrasives, as they can cause damage; instead, use fireplace glass cleaners like Stove Bright. The position of the fire also matters; hot fires help keep the glass clean, while burning logs close to the glass will tend to dirty it.
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Chad HigginsAug 12, 2025
What to do if the blower on my Country Flame Catalytic BBF does not work?
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  Alicia KaneAug 12, 2025
  If the blower on your Country Flame Stove isn't working, check a few things. Ensure the house power outlet has proper polarities for all prongs. For issues related to the thermal snap disk, wiring, or the electric motor, consult with a professional.
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Derrick ColemanAug 16, 2025
How to prevent large amounts of creosote in my Country Flame Catalytic BBF Stove?
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  Jill LutzAug 16, 2025
  To prevent large amounts of creosote in your Country Flame Stove, consider the following factors. Hotter fires produce less creosote. If you are using a humidifier, measure the home humidity. The issue could also be related to poor quality fuel, flue size, or geography.
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Jackie ShortAug 21, 2025
What causes gold/nickel door damage on a Country Flame Catalytic BBF Stove?
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  Marvin SalazarAug 21, 2025
  Damage to the gold or nickel door on your Country Flame Stove can be caused by cleaning. Plated doors should be cleaned BEFORE FIRST FIRE to ensure no permanent damage occurs. Also, avoid using abrasives, as permanent damage will occur. Refer to the cleaning instructions in this manual.
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justinfoxAug 25, 2025
What to do if walls are getting too hot from my Country Flame Catalytic BBF?
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  omoralesAug 26, 2025
  If the walls are getting too hot from your Country Flame Stove, it could be due to clearances or improper installation; consult with a professional. If walls get hot, DO NOT BURN FIRE as combustibles may self ignite into a house fire. It could also be a sign of a defective stove; inspect it monthly during heavy use and annually by a professional.
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Timothy HallOct 29, 2025
Why does my Country Flame Stove chimney smoke?
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  lgarciaOct 29, 2025
  Your Country Flame stove chimney might be smoking due to several reasons. A restricted chimney cap could be the cause; clean it to remove any debris. The damper might not be set correctly; open it until 700OF is achieved, then close it to activate the catalytic combustor. A downdraft could also be the issue; consider adding a chimney cap designed to prevent downdrafts. Other possible causes include an obstruction (remove any obstruction at least 10 feet from the top of the chimney or increase chimney height), atmospheric conditions (consult with a professional), a chimney obstruction (check the flue system and clean as needed), too many flues to a chimney (consult a Certified Chimney Expert), a house that is too tight (crack a window by the stove, close upper floor windows, or provide comb...
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William VasquezNov 7, 2025
Why is the heat output poor on my Country Flame Catalytic BBF Stove?
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  ghernandezNov 7, 2025
  Poor heat output from your Country Flame Stove can stem from several factors. Wet wood is a common culprit; use properly seasoned hardwoods. How you load the fire can also make a difference; wood loaded front to back may improve performance versus loaded side to side. You might also need to increase the amount of wood, but when starting a fire, allow it to burn rapidly for several minutes to establish a good burn. Adjust the blower speed to match the fire size; if the air moves too quickly across a small fire, little heat will be transferred. Other potential causes include severely cold weather, overdraft (control with stove combustion air damper or chimney damper to reduce excessive draft; consult with a professional), improperly adjusted draft controls (adjust combustion air properly for...