4848
12
Warranty
Return policy and limited warranty
a. Return and Refund Policy.
If you are unhappy for any reason with
your purchase of a Cowboy bike and any
custom accessories you purchased with it
(kickstand and/or luggage rack), you have
the right to return your order without giving
any reason and for a full refund without
costs for 30 days from receipt of these
Cowboy products. To make a return, you
can send an email to hello@cowboy.com
stating your intent to return the product
and withdraw from the contract of sale.
Your email should include the order date,
the date you received the product, your
name, and your address. The Cowboy
team will be in touch to arrange the
logistics and cover the shipping costs.
Please hold on to the original packaging
during the return period in case you need
to send the bike back to us for any reason.
Please also note that this return and full
refund offer applies only to the bike and
custom accessories you purchase with it
(kickstand and/or luggage rack). Returns
of third-party accessories including the
Kryptonite Lock, Quad Lock Case, or Quad
Lock Mount are only accepted if the items
are unused, in their original packaging, and
in a resellable condition. For these items,
Cowboy will still contact you to arrange the
logistics and cover any shipping costs.
b. Limited warranty.
This limited warranty gives you specific
legal rights, and you may also have
other rights, which vary from state
to state. We warrant that during the
warranty period, the products you
purchase from us will be free from
defects in workmanship or materials, as
explained in more detail in this section
below. To the extent not prohibited by
law, this warranty is exclusive and in
lieu of all other warranties, oral, written,
statutory, express or implied. Except for
the express warranties contained in this
limited warranty statement and to the
extent not prohibited by law, we disclaim
all other warranties, express or implied,
statutory or otherwise, including
without limitation the warranties of
merchantability, fitness for a particular
purpose, title and noninfringement. To
the extent such warranties cannot be
disclaimed, we limit the duration and
remedies of any implied warranties to
the duration of this limited warranty.
Some states do not allow limitations
on implied warranties or how long an
implied warranty lasts, so the above
limitation may not apply to you.
Our responsibility for products subject
to this warranty is limited to repair,
replacement or refund as set forth in
this warranty statement. Neither any
performance or other conduct, nor any
oral or written information, statement,
or advice provided by us or any of our
suppliers, agents, or employees will create
a warranty or in any way increase the
scope or duration of this limited warranty.
(i) Who may use this Warranty?
This limited warranty extends to the
original purchaser of products from
Cowboy, as well as any subsequent
or other owner or transferee of the
product. The warranty does not apply to
Cowboy’s Services such as the mobile
app, website, or online or other services.
(ii) What does this Warranty cover?
During the Warranty Period (as defined
below), this limited warranty covers
defects in materials and workmanship
in products purchased from Cowboy.
(iii) What does this Warranty not cover?
This limited warranty does not cover any
damages due to, related to, or arising
from: (1) transportation; (2) storage; (3)
improper, incorrect, or negligent use,
assembly, operation, or installation of
the product; (4) failure to follow the
product instructions or to perform
any preventative maintenance; (5)
modifications or transformations of the
product; (6) combinations or use with
any products, materials, processes,
systems or other matter not authorized
in writing by Cowboy; (7) unauthorized
repair or maintenance; (8) normal wear
and tear and defects inherent in the
normal useful life or service life of the
product; or (9) external causes such as
accidents, abuse, exposure to severe
weather conditions, or other actions or
events beyond our reasonable control.
Any alterations, modifications, or other
changes made by you to the products
after your purchase that affect the
safety, operation, or mechanics of the
bike or other products void the limited
warranty and are at your sole risk.
(iv) What is the period of coverage?
This limited warranty starts on the date
you, as the original purchaser from
Cowboy, first receive your product and
lasts for two years from that date (the
“Warranty Period”). During the first six
months of the warranty, you do not have
to prove that the defect was already
present when you bought the product.
After that initial six-month period,
you do have to establish that the defect
was present when you bought the
product. Note that the Warranty Period
is not extended if we repair or replace
a warranted product or re-perform a
warranted service. We may change the
availability of this limited warranty at our
discretion, but any changes will not be
retroactive.
(v) What are your remedies under this
Warranty?
With respect to any products subject
to this limited warranty, during the
Warranty Period, we will, in our sole
discretion, either repair or replace such
products (or the defective part) free of
charge or refund the purchase price
of such products. We will also pay for
shipping and handling fees to return the
repaired or replacement product to you.
(vi) How do you obtain Warranty service?
To obtain service under this limited
warranty, you can email us at hello@
cowboy.com, or contact us within the
App during the Warranty Period.
(vii) Limitation of liability.
The remedies described above are your
sole and exclusive remedies and our
entire obligation and liability for any
breach of this limited Warranty. Our
liability will under no circumstances
exceed the actual amount paid by you
for the defective product that you have
purchased from Cowboy, nor will we
under any circumstances be liable for
any loss of production, work, data, use,
business, goodwill, reputation, revenue
or profit, any diminution in value, costs
or replacement goods or services, or
any consequential, incidental, special,
punitive damages or losses, whether
direct or indirect.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages, so the above limitation or
exclusion might not apply to you.
(viii) What can you do in the case of a
dispute with us regarding this Warranty?
The dispute resolution procedures detailed
in Section 7 below apply to you if you
believe that we have not performed our
obligations under this limited warranty or
these Terms and Conditions.
To Next Page
Loading...
