Here’s what’s in your kit:

Power cord

Coax cable

Panoramic Wiﬁ Gateway

Ethernet cable

(optional for install)

Here’s what you’ll need:

Smartphone, tablet, or computer

Here’s what to do: We’re here to help.

1

2

Connect to the network

Wait about 10 minutes for the Gateway to

power on. Then open the wiﬁ settings on your

smartphone, tablet, or computer.

Connect to the network using the

network name (SSID) and the password from

the label on the bottom of the Gateway.

Once it’s connected to the network, open a

browser and surf the web to verify that your

internet is good to go.

TIP: If you’re having trouble connecting, then

just wait a few minutes and try again.

2

Personalize your wiﬁ experience

We recommend you download the

Cox Panoramic Wiﬁ app. The app will help you

personalize your network and optimize your

wiﬁ experience.

3

Plug in the Gateway

Connect the coax cable to the Gateway and

to an active cable outlet.

Then connect the power cord to the Gateway

and to an electrical outlet. Make sure the

electrical outlet isn’t connected to a dimmer.

TIP: Plug the coax cable into a centrally located

cable outlet or use the same outlet where the

old device was connected.

1

2

1

FAQs

Why isn’t my Gateway working?

Try rebooting —just unplug the power cord from

the wall, wait about 10 seconds, then plug it

back in. It may take a few minutes to reset. Also,

make sure all of the connections are tight and

completely plugged in.

Which coax outlet should I use?

It needs to be an active outlet. It should be

centrally located and not surrounded by metal

objects. It’s common to have inactive outlets so

try a different one if it’s not working.

What’s the Ethernet cable for?

It’s an optional cable to connect your computer

to the Gateway via a wire, rather than wirelessly.

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Tips

• Place the Gateway at least 3 feet above ground

and avoid cramped spaces in order to get the

strongest wiﬁ signal.

• If you have Cox phone service and want to use

the Gateway for it, insert your phone cord into

the TEL 1 port on the back of the Gateway.

• For Cox Homelife customers, after your Gateway

is installed, please reboot your router by

removing the power cord and plugging it back in.



Help us send zero waste to landﬁ lls by

recycling the kit once you’re ﬁ nished.

It’s made with 100% recyclable materials.

APP: Cox app has 24/7 support & help videos

WEB: Cox.com/installhelp, Cox.com/wiﬁ support

CHAT: live chat on Cox.com/chat or text 54512

CALL: 1–888–556–1193

ACCESSIBILITY: Cox.com/accessibility

Getting

started

is easy.

Instructions

Panoramic Wifi Gateway

COX Panoramic Wifi Gateway - Quick Start Instructions Manual

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