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4 Other Problems
4.1 I Forgot the Device IP Address
Solution 1: Find the device IP address with IP Finder tool.
Solution 2: With the device MAC address, you can modify device IP address with ARP/Ping
command. See WEB Operation Manual.
Solution 3: If you use Mac OS, you can use a browser that contains Bonjour service to search the
Bonjour server name of the IPC, and then login.
4.2 I Cannot Login the Web Interface
Possible reason: User name and password are not correct, network or power adapter problems.
Solution 1: Please enter correct user name and password.
Solution 2: Check whether the network cable is in good condition; check whether the network
configuration is correct; pull out the network cable plug in again.
Solution 3: Use original power adapter.
4.3 I Cannot Open the Recorded Audio or Video
Possible reason: Player problem.
Solution 1: Download the original player from the disc.
Solution 2: Install Direct X tool with the version above DX8.1.
Solution 3: Convert them to AVI format, and then play them with the any MEDIA PLAYER.
4.4 Day/Night Switch is Invalid
Possible reason: Device system time is not the same as PC time.
Solution 1: Login the web interface, then select Camera Setting > Camera Property > Configuration
file management > Switch according to time, and then set time period according to the PC time.
Solution 2: Synchronize the device time and PC time.
4.5 Device Waterproof Ability Compromised
Solution 1: Users dismantled the device themselves, but not assembled properly.
Solution 2: The front cover glass was squeezed or struck by external force.
Solution3: The waterproof plug on the rear cover is loose.
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