Craftmade Helios HE52-LED

Need help?

Do you have a question about the Craftmade Helios HE52-LED and is the answer not in the manual?

Summary

Safety Tips

Electrical Safety and Installation Precautions

Covers electrical shock risks, wiring compliance, proper outlet box mounting, and correct use of speed controls and reverse switches.

Fan Handling, Maintenance, and Component Safety

Includes personal injury prevention, blade clearance, cleaning, parts usage, safety cable installation, and LED component care.

This document is an installation guide for the Craftmade Helios ceiling fan, model HE52-LED. It provides comprehensive instructions for safe installation, assembly, wiring, and operation, along with troubleshooting tips and warranty information.

Function Description

The Craftmade Helios HE52-LED is a ceiling fan designed for indoor use, providing air circulation and illumination. It can be installed with a downrod for standard or vaulted ceilings (up to 25 degrees) or as a flushmount on regular ceilings. The fan features multiple speed settings and a light kit with dimmable LED lighting. It is adaptable for remote control (sold separately). The fan also includes a reverse switch to change the direction of air circulation, allowing for optimized comfort in both summer and winter.

Important Technical Specifications

Model: HE52-LED
Net Weight of Fan: 19.36 lb (8.78 kg)
Room Size Suitability: Up to 400 square feet (37.2 square meters)
Clearance Requirements:
- 7 feet (2.13 meters) from the floor to the fan blade tips.
- 30 inches (76 centimeters) from walls or other upright structures to the fan blade tips.
Outlet Box Support: Must be securely mounted and capable of supporting at least 35 pounds (16 kilograms). Only CUL (Canada) or UL (USA) listed outlet boxes marked "FOR FAN SUPPORT" are acceptable.
Vaulted Ceiling Angle: Not to exceed 25 degrees for downrod installation.
Electrical Connections: Designed to accept one 12 gauge house wire and two lead wires from the fan. Consult a qualified electrician if house wire is larger than 12 gauge or if there is more than one house wire.
Light Kit: Dimmable to 10% with select dimmers. The LED component is not user-serviceable.
Safety Features: Includes a safety cable that MUST be installed to prevent personal injury or damage.

Usage Features

Installation Flexibility: Can be mounted with a downrod for standard or vaulted ceilings, or as a flushmount for regular ceilings. Longer downrods (0.5in/1.27cm diameter) can be purchased to extend hanging length.
Fan Speed Control: Controlled by a pull chain labeled "SPEED."
- First pull: HI speed
- Second pull: MEDIUM speed
- Third pull: LOW speed
- Fourth pull: OFF position
Light Control: Controlled by a pull chain labeled "LIGHT."
Reverse Function: A reverse switch allows changing the direction of blade rotation.
- LEFT position: Summer (downward airflow)
- RIGHT position: Winter (upward airflow)
- Important: The fan must be completely off before moving the reverse switch. The switch must be set completely LEFT or RIGHT for the fan to function; it will not operate if set in the middle position.
Remote Control Adaptability: This fan is remote control adaptable (remote control sold separately).
Easy Assembly: The guide provides step-by-step instructions for unpacking, parts inventory, installation preparation, hanging bracket installation, fan assembly (downrod and flushmount), wiring, canopy assembly, blade assembly, and light kit assembly.
Pre-installation Testing: It is recommended to test the fan and light kit after wiring but before finalizing the canopy installation to ensure proper function.

Maintenance Features

Cleaning: Do not use water or detergents when cleaning the fan or fan blades. A dry dust cloth or lightly dampened cloth is suitable for most cleaning.
Blade Screw Tightening: Blade attachment screws should be tightened twice a year to ensure secure operation.
Troubleshooting Guide: The manual includes a troubleshooting section for common issues such as:
- Fan fails to operate (check wall switch, reverse switch, wiring, male/female plugs).
- LED light kit not lighting (check wall switch, canopy wiring, molex connections).
- Fan operates but light fails (check canopy wiring, molex connections).
- Fan wobbles (use balancing kit, check motor housing yoke set screws, check hanging ball set screw).
Parts Replacement: A parts inventory is provided, and customers can contact Craftmade Customer Support for assistance with parts or issues.
Warranty: Craftmade offers a Lifetime Limited Warranty:
- 1-Year Warranty: Replacement or repair for faulty performance due to material or workmanship defects. Craftmade covers return shipping for replacement.
- 5-Year Warranty: Repair or replacement of the fan motor if it fails to operate satisfactorily under normal use. Craftmade covers return shipping for replacement motor.
- 6-Year to Lifetime Limited Warranty: Repair of the fan motor with labor only covered for the original purchaser; parts are billed at prevailing prices. Purchaser is responsible for removal, reinstallation, and shipping costs.
- Exclusions: Warranty does not cover damage from mechanical, physical, electrical, or water abuse, deterioration of finishes, or parts due to time or salt air exposure. Craftmade is not liable for consequential damages from improper installation or use.