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jbakerAug 3, 2025
What to do if video is not displayed but audio can be heard on Crestron Electronics DM NVX Media Converter?
- JjalvarezAug 3, 2025
If you can hear audio but the video isn't being displayed, there are a few potential causes. First, the HDCP settings of the DigitalMedia devices in the signal path might not support the HDCP level of the source. Make sure these settings are compatible. Second, the display itself might not support the HDCP level of the source, so verify that it does. Finally, check if the correct video source is selected and switch the video source to the correct input if needed.
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