Crexendo CX350 User Manual

Hardware'Overview'
! !
LEDs' '
1.'Power'Indicator:'Steady!green!when!power!is!on,!blinking!green!when!a!call!is!ringing.'
2.'Line'Keys'
Steady'green:'During!a!conversation,!or!after!handset!is!picked!up!prior!to!making!a!call.'
Blinking'red:'A!call!is!ringing.'
Off:!Line!is!Idle!(not!in!use).!
Place'a'call' '
Three!ways!to!make!a!call:!
1)' ' Handset:' Pick!up!the!handset;!enter!the!number,! and! then! press!the!Send! softkey! or!
press! .'
2)' ' Speaker:! Press! ! or! the! line! keys;! enter! the! number,! and! then! press! the! Send!
softkey!or!press! .!
3)' ' Headset:!Press! ;!enter!the!nu mber,!and!the n !p re ss !th e !S end!softkey!or!press! .! !
Note:'You'can'also'use'Contacts'or'Call'log'to'dial'the'number'you'want.'
Place'the'c a ll'using'one'of'the'three'w ays 'me ntio ne d 'abo ve.'
End'a'call'
To!end!a!call!in!three!different!modes:!
1) Handset:!Hang!up!the!handset!or!press!the!Cancel!softkey.!
2) Speaker:'Press! ,!or!press!th e !Cancel'softkey!
3) Headset:!Press!the!Cancel!softkey.!
Answer'a'call'
1)' ' Handset:!Pick!up!the!hands et ;!
2)' ' Speaker:!Press! ;' '
3)' ' Headset:'Press! .'
Note:'You'can'also'reject'the'call'using'Reject'soft'key.'
'
Redial'
Press! ! to!redial!the!last!call!that!was!dialed.!
!
Hold! !
Press! ! or!press!the!Hold!softkey!during!a!call!to!place!the!caller!on!hold.! !
Press! or!Resume'softkey!or!blinking!line!key!to!resume!the!call.!
!
Call'Transfer'
Blind'Transfer'
a.!Press! ! or!Transfer!so ftkey!during!a!call.!The!caller!will!be!placed!on!hold.!
b.!Enter!the!number!that!the!call!is!to!be!transferred!to.! !
c.!Press! ! or!the!Tran sfer!so ftkey!to!co m plete !the!tran sfer .!
Attended'Tran sfe r'
a.!Press! ! or!Transfer!softkey!during!a!call.!The!caller!will!be!placed!on!hold.!
b.!Enter!the!number!the!call!is!to!be!transferred!to,!and !press !the!Send!softkey!or! .!
c.!When!the!person!answers,!make!the!introduction,!then!press! ! or!Transfer!softkey.!
Transferring'a'call'directly'to'another'extension’s'voice'mailbox' '
a.!Press! ! or!Transfer!so ftkey!during!a!call.!The!caller!will!be!placed!on!hold.!
b.!Enter!*10!plus!the!extension!of!the!voice!mailbox!the!call!is!to!be!transferred!to.! !
c.!Press! ! or!the!Transfer!softkey!to!com plete !the!trans fer .!
!
Call'Conference'
a. Dial!the!first!party.!When!they!answer,!press! ! or!Conference!softkey.!
b. Dial!the!second!party.!After!they!answer,!press! ! or!Conference!softkey!again.!All!
parties!will!now!be!connected.!
c. To!add!more!parties!(up!to!4),!repeat!step!b.!
!
Call'Mute'
Press' ! to!mu te!the!m icro ph one !durin g! a!call.!
Press! ! again!to!un-mute!the!conversation.'

Crexendo CX350 Specifications

General

Protocols	SIP
Speakerphone	Yes
Headset Port	RJ9
Bluetooth	No
Wi-Fi	No
USB Port	No
Wall Mountable	Yes
Audio	HD Voice
Connectivity	Dual Ethernet ports
Power over Ethernet	Yes, 802.3af PoE
Lines	6
Features	Call hold, call transfer, call waiting, 3-way conferencing
Supported Codecs	G.711, G.722, G.729
Weight	1.2 kg

Summary

Hardware Overview

LEDS and Line Keys

Description of Power Indicator LED states and Line Key status during calls or idle.

Placing and Ending Calls

Instructions for initiating calls via handset, speaker, or headset, and ending calls.

Call Handling Procedures

Answering and Rejecting Calls

How to answer incoming calls using handset, speaker, or headset, and how to reject calls.

Redial Function

Procedure to redial the last dialed number using the Redial softkey.

Call Hold and Resume

Steps to place a call on hold and resume an active call.

Call Transfer Options

Guides on performing blind, attended, and direct-to-voicemail transfers.

Call Conference Setup

Instructions for initiating and managing multi-party conference calls.

Call Mute Function

How to mute and unmute the microphone during a conversation.

Voicemail and Assembly

Checking Voicemail

Methods to check voicemail from the phone, web portal, or PSTN.

Phone Assembly

Diagram and notes on connecting the phone's handset, internet, and power.

Support Contact Information

Getting Technical Assistance

Guidance on contacting system administrators or the Crexendo support team.