Crossbow Technology AHRS400 Series - Appendix E. Warranty and Support Information; Customer Service; Contact Directory; Return Procedure

AHRS400 Series User’s Manual
Page 28 Doc# 7430-0004-01 Rev. A
9 Appendix E. Warranty and Support
Information
9.1 Customer Service
As a Crossbow Technology customer you have access to product support
services which include:
• Single-point return service
• Web-based support service
• Same day troubleshooting assistance
• Worldwide Crossbow representation
• Onsite and factory training available
• Preventative maintenance and repair programs
• Installation assistance available
9.2 Contact Directory
United States: Phone: 1-408-965-3300 (7 AM to 7 PM PST)
Fax: 1-408-324-4840 (24 hours)
Email: techsupport@xbow.com
Non-U.S.: refer to website www.xbow.com
9.3 Return Procedure
9.3.1 Authorization
Before returning any equipment, please contact Crossbow to obtain a
Returned Material Authorization number (RMA).
Be ready to provide the following information when requesting a RMA:
• Name
• Address
• Telephone, Fax, Email
• Equipment Model Number
• Equipment Serial Number
• Installation Date
• Failure Date
• Fault Description
• Will it connect to GyroView?
SUNSTAR传感与控制 http://www.sensor-ic.com/ TEL:0755-83376549 FAX:0755-83376182 E-MAIL:szss20@163.com
SUNSTAR自动化 http://www.sensor-ic.com/ TEL: 0755-83376489 FAX:0755-83376182 E-MAIL:szss20@163.com