and will not turn on.
Troubleshooting
WARNING
DISCONNECTED THE APPLIANCE COMPLETELY AND LET COOL PRIOR TO ANY SERVICE.
ONLY A QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
Problem Possible Cause Solution
1. Fireplace turns off 1. Fireplace has overheated
and safety devise has caused
thermal switch to disconnect
or home circuit breaker has
opened.
2. Flame is not moving. 1. Loose wiring.
2. Flame motor defective.
3.Flame rod out of place
.
3. Flame is not visible. 1. Wiring is loose.
4.Log set and/or is not
glowing.
5. Remote control
does not work.
6. Fireplace will not
come on when
switch is flipped to
ON.
1. Reset switch by turning main
power switch off and waiting 10
minutes then turning it back on
or reset circuit breaker.
1. Inspect wiring for loose con-
nections.
2. Call a qualified service techni-
cian to replace flame motor.
3."Flame Rod" out of place due to
rough transit/handling of the
product. This issue can be
corrected as simple as removing
the glass, flipping the fireplace
upside down, removing a set of
screws that are holding the
bottom frame plate and placing
the flame rod back into place.
1. Disconnect from power source
and inspect wiring for loose
connections and repair or
replace if necessary.
2.Push the flame button to high
1. Low batteries.
2. Not aiming control correctly.
3. Defective remote control and
/or sensor.
1.Disconnect from power source
and inspect wiring for loose
connections and repair or replace
if necessary.
2.Push the ember button is high
remote control.
2. Aim control at sensor located
directly behind glass screen in
center of unit just above logs.
3. Replace remote control and/or
sensor.
1. Fireplace is not plugged in to
an electrical outlet.
2. Control failure.
3. Breaker tripped.
1. Check plug.
2. Call a qualified service techni-
cian.
3. Reset breaker.
!
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