Wrranty Wrranty
If the product(s) is damaged or defective within a reasonable time, CUPILO offers the
warranty as below.
Cupilo warrants the product to be free from defects in workmanship and materials, under
normal use, for a period of 12 months from the original invoice date, except as noted below.
Cupilo products can be repaired or replaced within warranty period or returned for refund
within 90 days if the products break down in the period of proper use.
The warranty extends only to consumers, NOT to any retailers or resellers. This warranty is
effective only if the product is purchased and operated in the country in which the product is
purchased. Warranty claims for product defects, unless extended warranty is registered,
expire 12 months from the purchase day. Warranty claims CANNOT be processed for items
that have exceeded the warranty period. The warranty does NOT cover the replaced,
refurbished product. The warranty does have other limitations as below “Warranty
Limitations”. To obtain warranty service on Cupilo products, follow “Warranty Claim
Procedures" below.
1. Any product the customer believes is defective and seeks for warranty, the customer must
provide to Customer Support:
a) Valid proof of purchase (see below the definition of valid proof of purchase);
b) Pictures and/or description are required to claim defective merchandise;
c) Model number and Series Number label attached to each product
2. If the warranty claim is justified by Cupilo Customer Support, customer(s) will obtain from
Cupilo a Warranty/Return Authorization Number (RMA Number)
3. Cupilo reserves the right
to specify that items be returned to the designated warehouse for inspection or be
inspected by our representative in the field or be retained by customer.
4. Any claim for defective merchandise returns must be packed in original packaging
5. The item(s) will be repaired or replaced or a refund credit will be issued once the item(s)
are delivered. When returning items with RMA# and a prepaid shipping label provided by
Cupilo, Cupilo takes responsibility for any damage or loss incurred in transit.
Cupilo's direct-authorized resellers, currently only at Amazon/eBay/Walmart. For product(s)
obtained from other Channels, please contact the customer service of the Channel directly
for appropriate solution.
Warranty Claim Procedures:
Normal wear and tear; Any condition resulting from other than ordinary residential wear or
any use for which the product was not intended, such as use in rental or contract trade or
commercial use; Any condition resulting from incorrect or inadequate maintenance or care;
Damage resulting from misuse, abuse, negligence, accidents or shipping damage, exposed to
environmental conditions temperatures, water, improper operation,improper installation,
improper use of electrical supply; transportation damage; theft,vandalism or;Damage
resulting from the attachment or modification of any unauthorized accessories;Fail to show
the valid proof of purchase;Lost or stolen products;Items that have expired their warranty
period; No quality-related issues (after 30 days of purchase);Free product/ Gift offer by Cupilo;
unauthorized repairs or modification; Replaced or refurbished product.Dissatisfaction due to
buyer's remorse (after 30 days of purchase).
(Refer to https://www.mycupilo.com /pages/return-policy)
Cupilo reserves all the right for final interpretation of these Terms of Warranty and Return
Policy above and the aright to change, modify, add or remove portions of these terms at any
time without prior notification.
Email us at service@mycupilo.com with "Warranty" as subject line to extend your
warranty from 1 year to 3 years.
THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. CUPILO
SHALL HAVE NO LIABILITY FOR, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR AFFIRMATION
OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THIS WARRANTY STATEMENT,
INCLUDING, WITHOUT LIMITATION
(1) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
(2) ANY WARRANTY OR AFFIRMATION OF FACT RELATED TO MISUSE, IMPROPER SELECTION,
RECOMMENDATION, OR MISAPPLICATION OF ANY PRODUCT; AND
(3) ANY WARRANTY OR AFFIRMATION OF FACT THAT THE CATALOGS, LITERATURE AND
WEBSITES IT PROVIDES ACCURATELY ILLUSTRATE AND DESCRIBE PRODUCTS.
Warranty Limitations(this warranty does not include):
Refund Procedures:
Warranty Disclaimer
Extend Warranty for Free
Valid proof of purchase under this Warranty:
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