TROUBLESHOOTING
CURRENTBACKYARD.COM21
Problem Possible Cause
Prevention/Solution
Grill does not get to
temperature
Setpoint changed
• Check if the setpoint has been lowered.
Lid Left Open or opened
frequently
• Leaving the grill lid open will prolong the heat-up process. When possible,
keep lid closed while cooking.
Temperature Sensor
Defect
• If the temperature does not rise, check wire connections:
• Turn off and unplug grill.
• Remove control panel and ensure all wires are firmly connected -
Reassemble the control panel and assess the temperature probe with
the same method.
• If temperature still does not rise, your temperature sensor may need to be
replaced
• Please call customer service for assistance.
Food probe temperature does
not show up in display or
shows unreasonable value
Not fully seated/plugged in
• Push probe plug all the way into probe jack.
Food probe damaged
• Plug probe into another probe jack and observe reading. If no display
or an unreasonable value is shown, replace food probe. If temperature
display is now active and at a reasonable value, try original jack once
more. If display is still bad, the probe jack may need to be replaced.
• Please call customer service for assistance.
Contamination in the food
probe jack
• Inspect the food probe jacks that do not report a temperature with a
ashlight to nd any debris. If there is debris, ensure the grill is unpowered
and then remove debris carefully.Check that the food probe connector is
clean and dry. Insert the food probe into an adjacent jack to inspect for a
reading. If there is no temperature displayed in the controller for any of the
jacks, then the food probe is damaged.
Food probe is not properly
inserted in food
• Tip of probe should be inserted into thickest part of the food being
measured. Food probe should not be in direct contact with any bone since
direct contact will prevent an accurate reading. Food probe should not be
in contact with grill surface.
Product won't connect to
Bluetooth
Product is too far away
from phone
• Complete pairing process with device within 1,5m (5 ft) of phone.
Phone Bluetooth turned off
or on Airplane Mode
• In your mobile device settings, make sure Bluetooth is turned on and
airplane mode is disabled.
1. For Android devices, make sure that location services are turned on and
that the application is permitted to use location services. This will enable
Bluetooth to be used in the application.
2. For iPhone devices, check that Bluetooth is enabled for the application
in the operating system settings.
Product is already paired
to another phone
• Use the original mobile device paired to the product or reset the grill's
connections. If resetting the grill connection, rst remove the product from
the mobile device Bluetooth settings. Alternatively, turn off bluetooth on the
previous mobile device while performing the pairing process.
• To reset grill connection, press and hold the control knob for 10 seconds.
A beep will sound indicating reset is complete. Now go through the paring
process for Bluetooth on the device.
Product is already paired
to the same phone
• Turn the product off and close the application. Turn product back on and
re-open the application. If product is still not connected by Bluetooth,
remove the product from the mobile phone operating system Bluetooth
device settings. On the grill, press and hold the control knob until it beeps
to clear the grill's Bluetooth settings and restart the pairing process.
To Next Page
Loading...