TROUBLESHOOTING
CURRENTBACKYARD.COM22
Problem Possible Cause
Prevention/Solution
Product won't connect to WiFi
Incorrect router password
• Check password and try wi connection process again.
No internet
• Verify internet access on other devices.If other devices have internet:
- Unplug grill for 30 seconds and plug back in. Check for connection. -
Unplug router for 30 seconds and plug back in. Check for connection.
Perform WiFi setup in the application again - if the WiFi network does not
appear in the scan list, the product may be too far from the router.
Router is too far away from
grill
• Perform WiFi setup in the application again - if the WiFi network does not
appear in the scan list, the product may be too far from the router. With
a mobile device in the area where the grill is located, check that there is
internet access.
Obstacles between router
and grill
• Position grill such that the number of walls and objects between the grill
and the router is minimized.
No 2.4GHz wi
• Grill only supports 2.4G WiFi networks. An alternate router is required.
Controller Failure
• No power to the control
console.
• Grill starts ok but control
screen goes blank, grill stops
working.
The unit is not plugged in.
• Check to be sure if cord is properly plugged into outlet. Plug into outlet and
reassess.
The power circuit fuse has
tripped.
• Check if GFCI outlet or breaker has been tripped and reset circuit.
• A power cord malfunction
or failure.
• Controller (PCB)
malfunction.
• Unplug the grill from power. Remove the Control Panel and ensure
all wires are not damaged and are firmly connected, particularly the
power cord. If wires are damaged, replace appropriate components and
reassess. If wires are not damaged and connections are conrmed, please
contact customer service for further assistance.
GFCI Issues
• No power to the control
console.
• Grill starts ok but control
screen goes blank, grill stops
working.
• GFCI reset button pops out on
outlet.
• Faulty GFCI outlet.
• Moisture inside outlet.
• Outlet not on a dedicated
circuit.
• Amp draw on outlet rated
lower than 15 amps.
• Circuit breaker issues."
• Unplug everything from the outlet.
• Press the reset button on the outlet and ensure the test button returns to
normal position.
• Plug in and turn on grill for around 10 minutes, watch for GFCI tripping.
• If GFCI did trip during the 10-minute period verify the amp draw of the
GFCI (We recommend using a 20-amp GFCI). If Outlet is not 15-amp or
higher, replace the Outlet.
• If a 20-amp GFCI is being used and tripping still occurs, an electrician may
be required.
• If GFCI did not trip during the 10-minute period, and if you are using a
second appliance on the same outlet, re-plug in and turn on the original
second appliance.
• If GFCI trips with the second appliance on, there may be an issue with the
second appliance.
• Plug a different appliance into the same outlet and turn the appliance on.
• If tripping occurs with the different appliance an electrician may be
required.Unplug everything from the outlet.
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